Sky Q Apps pixelating

[Mattym63]

This will be my second posting about this.

My Sky Q is hard wired, and my Sky Mini in my bedroom is hard wired.

I have tried all of the resets, app reset, restarting the router, changing ethernet cables, even swapped out the HDMI cables and I am still getting the same issue but only on the Sky Q box.

The Sky Mini in my bedroom has never had this issue and works perfectly fine for every app, the problem is only with my main Sky Q box.

[Ljsiv13]

My Netflix and Disney is also pixelating at the bottom constantly.imupdated the apps quite a few times, still having the same issue. Has there been a fix to this yet?

[Anonymous]

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@Mattym63 wrote:

This will be my second posting about this.

My Sky Q is hard wired, and my Sky Mini in my bedroom is hard wired.

I have tried all of the resets, app reset, restarting the router, changing ethernet cables, even swapped out the HDMI cables and I am still getting the same issue but only on the Sky Q box.

The Sky Mini in my bedroom has never had this issue and works perfectly fine for every app, the problem is only with my main Sky Q box.

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You are talking about this pixelation issue, yes?

If so then it rules out any external server issue if it only affects the main Q box.

[Anonymous]

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@Ljsiv13 wrote:

My Netflix and Disney is also pixelating at the bottom constantly.imupdated the apps quite a few times, still having the same issue. Has there been a fix to this yet?

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No to the fix, I'd stop wasting your time updating and refreshing anything until we hear of a fix on here. You should get notification when anyone posts in this thread so just pop back and see if there's anything useful posted.

[SteveWells]

So this isn't an isolated issue. Many of us having the same issue. What are Sky doing to resolve this?

[Mattym63]

@Anonymous Yes I am talking about the pixelation issue.

[Aimeec1]

Hi 

It definitely is a wider issue @SteveWells 

I'm amazed considering how long people have been reporting it to both sky directly and this forum that they haven't offered a fix 

I'm still getting the same issues on prime , Disney , YouTube , discovery and netflix. 

So frustrating.

So far apart from some saying there could be an update in the future , no one from sky has offered a confirmed solution or what they are currently doing at the moment.

If I'm wrong and anyone had been told different to me then apologies but that is the latest I have found. 

Thank you 

[Anonymous]

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@Aimeec1 wrote:

Hi 

It definitely is a wider issue @SteveWells 

I'm amazed considering how long people have been reporting it to both sky directly and this forum that they haven't offered a fix 

I'm still getting the same issues on prime , Disney , YouTube , discovery and netflix. 

So frustrating.

So far apart from some saying there could be an update in the future , no one from sky has offered a confirmed solution or what they are currently doing at the moment.

If I'm wrong and anyone had been told different to me then apologies but that is the latest I have found. 

Thank you 

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Sky have confirmed that they've passed this on and it's being worked on, besides posting pointless daily "we're working on it" updates I'm not sure what else you're expecting?

[Aimeec1]

I was answering Steve not you.

I do not appreciate your responses as they are quite rude.

No reason for it 

[Laing1]

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@Aimeec1 wrote:

Hi 

It definitely is a wider issue @SteveWells 

I'm amazed considering how long people have been reporting it to both sky directly and this forum that they haven't offered a fix 

I'm still getting the same issues on prime , Disney , YouTube , discovery and netflix. 

So frustrating.

So far apart from some saying there could be an update in the future , no one from sky has offered a confirmed solution or what they are currently doing at the moment.

If I'm wrong and anyone had been told different to me then apologies but that is the latest I have found. 

Thank you 

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@Aimeec1 if you look at this post by a Sky employee you will see that Sky are aware of the problem and are looking into it.

These type of problems are not easy to find whats causing it as it's not affecting everyone so it needs to be investigated once Sky have found what is causing it they can then set about finding a fix.

When they have found a fix it then needs testing so afraid this all takes time and as you can see from the post Sky have said they will update us when the community managers get an update on how this is progressing 

[Anonymous]

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@Aimeec1 wrote:

I was answering Steve not you.

I do not appreciate your responses as they are quite rude.

No reason for it 

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Not one of my posts have been "rude" to anyone let alone you. I'm not even sure I've replied to you previously.

Try to use the quote icon if you're replying to someone in future, that would help everybody enormously.

Edit: I see you did tag Steve so I'll let you off that one although why you think another customer would have any more information than Sky themselves have posted on here, I have no idea.

[Aimeec1]

Thank you @Laing1 

[ND79]

No, I'd say you come across as rude.

(removed)

Moderator note: Removed innapropriate remarks.

[Anonymous]

Luckily for me your opinion means nothing to me, but I've reported the personal abuse anyway 😉

[ak777]

You seem to respond to everyone which I don't quite understand, and have an opinion for everything, unless you work for Sky?