@R1chard1 wrote:
Originally the Internet connection had dropped out and I was trying to reset the password but it wouldn't go past CONFIRM. then I turned the TV off and on and it just showed sky News and would not respond to any of the buttons on the remote other than Volume and on off.
@R1chard1 Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
