Discussion topic: Remote only works on off and volume

This message was authored by: R1chard1 · ‎23 Feb 2025

Originally the Internet connection had dropped out and I was trying to reset the password but it wouldn't go past CONFIRM. then I turned the TV off and on and it just showed sky News and would not respond to any of the buttons on the remote other than Volume and on off.

This message was authored by: Laing1 · ‎23 Feb 2025

@R1chard1 wrote:

Originally the Internet connection had dropped out and I was trying to reset the password but it wouldn't go past CONFIRM. then I turned the TV off and on and it just showed sky News and would not respond to any of the buttons on the remote other than Volume and on off.

@R1chard1 Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

Discussion topic: Remote only works on off and volume

Remote only works on off and volume

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