Recordings

[Bev58]

I have changed internet provider from sky to virgin, it's now saying our recordings are not available and won't let us record programmes, why?

[oldfella]

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@Bev58 wrote:

I have changed internet provider from sky to virgin, it's now saying our recordings are not available and won't let us record programmes, why?

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Hi @Bev58 

Internet provider has nothing to do with Recordings.

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[SKY1992bf]

@Bev58  Just changing isp wouldn't have caused this 

what on screen error messages are you seeing when trying to watch a recording or record a program 

do you still have a valid tv subscription with sky