Q box Update software popup

[brun2709]

So, I have this brand new Q box and at various intervals a popup appears for a software update. At this point all the buttons barring the Standby are unusable. Therefore, we have to turn the box off and back on to make it disappear. So, I tried it manually and it goes through the motions of updating software but actually doesn't do it. On switching the Q box on the popup for software update continues to appear.  I have tried to force the update on around 8 times now and leaving it overnight without success. This is a brand new Q box!

[nigea99 · Accepted solution]

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@brun2709 wrote:

So, I have this brand new Q box and at various intervals a popup appears for a software update. At this point all the buttons barring the Standby are unusable. Therefore, we have to turn the box off and back on to make it disappear. So, I tried it manually and it goes through the motions of updating software but actually doesn't do it. On switching the Q box on the popup for software update continues to appear.  I have tried to force the update on around 8 times now and leaving it overnight without success. This is a brand new Q box!

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hi @brun2709 

Are you sure this  is the Q mini box & not your TV  with a a firmware update message - if it could be the TV firmware try using your TV's own remote

[Laing1]

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@brun2709 wrote:

So, I have this brand new Q box and at various intervals a popup appears for a software update. At this point all the buttons barring the Standby are unusable. Therefore, we have to turn the box off and back on to make it disappear. So, I tried it manually and it goes through the motions of updating software but actually doesn't do it. On switching the Q box on the popup for software update continues to appear.  I have tried to force the update on around 8 times now and leaving it overnight without success. This is a brand new Q box!

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@brun2709 can you provide a picture of the software pop-up

[brun2709]

This is not a mini box

[xenon81]

It sounds like the message is coming from the TV rather than the Sky box. Sky boxes don't usually have pop up messages when a new software update is available.