Software update error

[cmarieathertonb]

Hello I received a sky glass tv 3 days ago I've tried to connect to a EE WiFi base and now it won't allow me to change to a different WiFi as the software update has been going around in a circle for the past few days and ending up in error I have no idea what to do, I've contacted Sky about this issue and it still isn't resolved. 

[peter-marlow+1966 · Accepted solution]

You need to ring sky about this 

[cmarieathertonb]

I have done, they are sending out a brand new tv for tomorrow! 

[peter-marlow+1966]

I had this problem  when I first  got  sky glass  and they replaced  the tv, so you  must ring them. I also got a refund  on that month's subscription