Poor picture quality

[mattyward2k]

My tv picture keeps pixalating

[nigea99]

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@mattyward2k wrote:

My tv picture keeps pixalating

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hi @mattyward2k 

Please see the following page that covers a few problems - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish

https://www.sky.com/help/articles/sky-q-picture-problems


If you have a communal system you may have to contact your building management to deal with the technicians responsible for the system  

[mattyward2k]

After checking everything that was told to do. The picture is still pixelating 

[mattyward2k]

I have done all of this and the picture is still pixelated 

[TimmyBGood]

@mattyward2k 

If that's happening on live television then it's likely your dish needs realignment, so you'd need to book this with Sky.

[nigea99]

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@mattyward2k wrote:

I have done all of this and the picture is still pixelated 

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As mentioned that link should lead you to a link to book an engineer

[mattyward2k]

Picture is still poor. I would maybe suggest an engineer

[mattyward2k]

I've tried everything and the picture can still be distorted. I've followed the link until it says book an engineer. The ap asks for a post code and won't go any further. HELP?????

[mattyward2k]

Yeah it won't let me book an engineer. App isn't working? 

[Chodley]

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@mattyward2k wrote:

I've tried everything and the picture can still be distorted. I've followed the link until it says book an engineer. The ap asks for a post code and won't go any further. HELP?????

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What happens when you give it a postcode then? Are you logged in with your skyID?

[mattyward2k]

Yeah. I'm logged in as me. It l keeps asking for a postcode I enter my postcode then it keeps asking for a post code. I've tried calling with no dives I've tried this with no success. Do I need to go to customer services and put a complaint in. Where do I go next. 

[mattyward2k]

I'm logged in and it asks me for my post code I enter my post code it then asks me again for my post code ect ect

[Chodley]

I've escalated it to the online Sky team on here. Watch out for a colourful chat bubble overlaid on this page when they pick it up.

(by the way, you don't have to post everything twice if someone doesn't inmediately respond 😉)

[Lisa-P1987]

Thanks for escalating this. We’ve sent mattyward2k  an invite to chat.

[mattyward2k]

Hi how do I get this invite to chat?