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Discussion topic: Poor picture quality

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This message was authored by mattyward2k This message was authored by: mattyward2k

Poor picture quality

My tv picture keeps pixalating

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This message was authored by nigea99 This message was authored by: nigea99

Re: Poor picture quality

Posted by a Superuser, not a Sky employee. Find out more

@mattyward2k wrote:

My tv picture keeps pixalating


hi @mattyward2k 

 

Please see the following page that covers a few problems - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish

https://www.sky.com/help/articles/sky-q-picture-problems


If you have a communal system you may have to contact your building management to deal with the technicians responsible for the system  

mattyward2k
Topic Author
This message was authored by mattyward2k This message was authored by: mattyward2k

Re: Poor picture quality

After checking everything that was told to do. The picture is still pixelating 

mattyward2k
Topic Author
This message was authored by mattyward2k This message was authored by: mattyward2k

Re: Poor picture quality

I have done all of this and the picture is still pixelated 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Poor picture quality

Posted by a Superuser, not a Sky employee. Find out more

@mattyward2k 

 

If that's happening on live television then it's likely your dish needs realignment, so you'd need to book this with Sky.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by nigea99 This message was authored by: nigea99

Re: Poor picture quality

Posted by a Superuser, not a Sky employee. Find out more

@mattyward2k wrote:

I have done all of this and the picture is still pixelated 


As mentioned that link should lead you to a link to book an engineer

mattyward2k
Topic Author
This message was authored by mattyward2k This message was authored by: mattyward2k

Re: Poor picture quality

Picture is still poor. I would maybe suggest an engineer

mattyward2k
Topic Author
This message was authored by mattyward2k This message was authored by: mattyward2k

Re: Poor picture quality

I've tried everything and the picture can still be distorted. I've followed the link until it says book an engineer. The ap asks for a post code and won't go any further. HELP?????

mattyward2k
Topic Author
This message was authored by mattyward2k This message was authored by: mattyward2k

Re: Poor picture quality

Yeah it won't let me book an engineer. App isn't working? 

This message was authored by Chodley This message was authored by: Chodley

Re: Poor picture quality

Posted by a Superuser, not a Sky employee. Find out more

@mattyward2k wrote:

I've tried everything and the picture can still be distorted. I've followed the link until it says book an engineer. The ap asks for a post code and won't go any further. HELP?????


What happens when you give it a postcode then? Are you logged in with your skyID?

mattyward2k
Topic Author
This message was authored by mattyward2k This message was authored by: mattyward2k

Re: Poor picture quality

Yeah. I'm logged in as me. It l keeps asking for a postcode I enter my postcode then it keeps asking for a post code. I've tried calling with no dives I've tried this with no success. Do I need to go to customer services and put a complaint in. Where do I go next. 

mattyward2k
Topic Author
This message was authored by mattyward2k This message was authored by: mattyward2k

Re: Poor picture quality

I'm logged in and it asks me for my post code I enter my post code it then asks me again for my post code ect ect

This message was authored by Chodley This message was authored by: Chodley

Re: Poor picture quality

Posted by a Superuser, not a Sky employee. Find out more

I've escalated it to the online Sky team on here. Watch out for a colourful chat bubble overlaid on this page when they pick it up.

 

(by the way, you don't have to post everything twice if someone doesn't inmediately respond 😉)

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Poor picture quality

Posted by a Sky employee

Thanks for escalating this. We’ve sent mattyward2k  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
mattyward2k
Topic Author
This message was authored by mattyward2k This message was authored by: mattyward2k

Re: Poor picture quality

Hi how do I get this invite to chat?

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