Peloton app not opening

[Laing1]

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@Glos+Steve wrote:

I am experiencing the same issue. Peleton app is not loading, despite other apps loading & resetting internet connections etc...

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@Glos+Steve have you read the post by @Chloe-W22 a Sky employee that is 2 posts above yours 

[Whitlej]

Same issue with me and keeps crashing it just not loading. Used to be fine but keeps happening more and more now! 

[rickmattison]

Same issue with me and the peloton app - have been on to sky and reset my sky Q box, downloaded new software and refreshed the app etc and still didn't work. 

[Daniel0210]

@Whitlej @rickmattison 

As per the post above yours please see the post from @Chloe-W22 on page 2. 

[Michael7755]

@Chloe-W22 

• Hi, I've been experiencing the same issue with Peoloton not opening most of the time. If it does open, I can't log in.
• My Sky Q box hardware number: 32B062
• My Sky Q software number: Q210.000.06.03L (5k4107v)

[Whitlej]

Hi Chloe, no error message just keeps crashing or having a black screen.

Software version Q210.000.06.03L (5k4107v)

hardware version 32B206

Thanks

John

[Chloe-W22]

Thanks everyone, I have all the info needed for the moment, support teams are looking into it and I'll let you know when I know more 🙂

[Michel23456]

Exactly same issue as above. 
I also called y'day to sky helpdesk who told me reset the apps etc but that did not do the trick unfort.

[curiousmind]

hi Chloe. When will we hear back about fix? Seems all of us have the same issue. Thanks

[Scooby2023]

Same problem. Also have to login each time 

[Chloe-W22]

Hi everyone, this is still under investigation. You don't need to call, I'll be able to share any changes as soon as I know myself 🙂

[Alan+McD]

Thanks Chloe I have the same issue.

[Shang101]

I spoke with Sky yesterday, as the Peleton app is not working within Sky, it does however, work on my laptop and phone.

Customer services got me to do an app referesh and also Sky Q software update.  It is still not working, the problems started many weeks ago I had to log in every single time.  Now I dont have an option it goes to a blank screen; other apps work fine.

Sky said they are not aware of any issues.  And did not offer other options.  I will be calling them back again.  And would like this escalated.  

[Ecosse]

There's a large post here.

[Laing1]

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@Shang101 wrote:

I spoke with Sky yesterday, as the Peleton app is not working within Sky, it does however, work on my laptop and phone.

Customer services got me to do an app referesh and also Sky Q software update.  It is still not working, the problems started many weeks ago I had to log in every single time.  Now I dont have an option it goes to a blank screen; other apps work fine.

Sky said they are not aware of any issues.  And did not offer other options.  I will be calling them back again.  And would like this escalated.  

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@Shang101 I have moved your post to the larger thread