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This discussion topic has been answered Discussion topic: Peloton app not opening

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Message posted on ‎06 Mar 2023 11:59 AM

Peloton app not opening

Peloton app asking for log in details but when submitted the app crashes and goes back to the Sky Home Screen 

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This message was authored by: Chloe-W22 Answer

Message posted on ‎26 Apr 2023 03:32 PM

Re: Peloton app not opening

Posted by a Sky employee

Hi everyone,

 

Thank you for letting us know you were having a problem with the Peloton App. To let you know, the Peloton app will no longer be available on Sky Q, Sky Glass and Sky Stream from Thursday 27th April. All Sky TV customers can continue to enjoy a range of fitness content on Sky's UI just say "Fitness" into your voice remote.

 

I'm sorry for the inconvenience but members can still access content via the Peloton app, here.

 

Thanks,

Chloe-W22

Sky Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

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Avatar for Tom-W19
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Message posted on ‎06 Mar 2023 02:01 PM

Re: Peloton app not opening

Hi Lise

 

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
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Message posted on ‎06 Mar 2023 06:17 PM

Re: Peloton app not opening

I am having the same issue with the Peloton app. Please advise how I can get this fixed.

Thanks

 

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Message posted on ‎06 Mar 2023 07:18 PM

Re: Peloton app not opening

The same is happening to me.  I've refreshed everything, updated the software, unplugged it and checked connection.  It's still not working. 

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Message posted on ‎06 Mar 2023 07:32 PM

Re: Peloton app not opening

Hi, I'm having the same problem. It won't open despite resetting the box. Any solutions? 

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Message posted on ‎06 Mar 2023 07:34 PM

Re: Peloton app not opening

We are also having the same issue. The app just opens to a completely black page. 

 

Please advise how to fix.

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Message posted on ‎06 Mar 2023 08:15 PM

Re: Peloton app not opening

Mine isn't working either, it hasn't for a few weeks, is there a reason for this? Thankyou 

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Message posted on ‎07 Mar 2023 09:30 AM

Re: Peloton app not opening

We are also having exactly the same issue! Please help!

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Message posted on ‎07 Mar 2023 02:03 PM

Re: Peloton app not opening

Hi- is there any resolution for this issue or can anyone point me in the right direction?

Thanks, 

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Message posted on ‎07 Mar 2023 03:04 PM

Re: Peloton app not opening

Not as yet for me 

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Message posted on ‎07 Mar 2023 04:48 PM

Re: Peloton app not opening

Peloton app not working properly.

please could we have a work around.

keith

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Message posted on ‎08 Mar 2023 09:10 AM

Re: Peloton app not opening

I have been having rhe same issue, on and off for a week now. I've refreshed the apps and today it's doing the same thing, not loading! Please fix it ASAP!

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Message posted on ‎08 Mar 2023 03:44 PM

Re: Peloton app not opening

Hi Lise

 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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Message posted on ‎08 Mar 2023 04:11 PM

Re: Peloton app not opening

This is still a problem can you please advise. Thanks 

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Message posted on ‎08 Mar 2023 06:30 PM

Re: Peloton app not opening

I am having the same issue

my sky peloton app keeps just dropping out as soon as I enter username and password 

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