Paramount+ Activation Issue

[sammyjane]

Sky had me on the phkne for over 2 hours. Still not sorted the issue. Sent links to click. But when clicking the link it says you have pressed the link too fast?? How can you press a link too fast? I can never get to someone at SKY who will sort my issue. Cancelling is looking a great option. #sky #frustrated #Paramount+ #helpmeplease

[chrissygilb79]

i am having the same issue. sky sayin i have paramount plus but its not letting me log in. says invalid email and password. i also have the sky cinema pack what do i do now

[Laing1]

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@chrissygilb79 wrote:

i am having the same issue. sky sayin i have paramount plus but its not letting me log in. says invalid email and password. i also have the sky cinema pack what do i do now

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@chrissygilb79 have you set up an account as you cannot just login to paramount + without first setting up an account see the link below and especially the part relating to Sky Marketplace

https://www.sky.com/help/home/sky-apps/tv-apps-on-my-sky-q-box/articles/using-paramount-plus

[AdeDee]

Have had same issue have tried numerous times to call but unable to get this fixed. Technical team passed to specialist team to idk team and 1 hour later still no joy. 

have refreshed apps, rebooted sky q numerous times and changed password. 

Sky customer service is an absolute joke 

[Sh4bz23]

Just been reading through the forum and have the same issue!  It's just ridiculous and have been asked to carry out the same tests on repeat!  

I just want to get this sorted!!!  Not happy and will be raising a complaint!!!

[Anne92]

Hi, has this issue been resolved? I'm having the same issue and really frustrated as I am being asked to reboot my Sky Q box sseveral times over. I have changed my password a couple of times and yes, my sky ID is associated with my account. I have also cleared all the cookies on my desktop and mobile phone all without success. I have contacted Paramount plus directly and still no joy. To make matters worse, my Paramount plus app on the screen is coming up in German! I'd welcome some help here as I feel like pulling my hair out!

[AdeDee]

Issue resolved by cancelling and not bothering with it.

Sports will be next and maybe even move to free view.

Sky customer service was worse than useless and time they realise that abject failure has consequences 

[Sh4bz23]

@Anne92 @My issue was eventually resolved it was a typo in the email that paramount plus had. However I was passed from person to person and SKY could not tell me what the issue was.  Also the first time paramount didn't get back to me at all.  I emailed paramount again  out of desperation and then the situation was resolved.  The whole experience was painful.

[AlanX0X]

This problem never got resolved by either Sky or Paramount+ and due to other Sky issues including an increase in my monthly fees, I've talen the decision to cancel Sky.  If Sky bother taken note from customers I hope they take action and fix the issues we’ve experienced:

(1) When a support call has been dropped mid conversation, the agent should call the customer back immediatley, not expect the customer to call back and get put back in the queue.

(2) Have a good service mgt system of known reported problems and a team to proactively fix rather than reactively trying to fix on a case-by-case basis. In all my support call, none of the agents were aware of this issue despite sharing the link to this forum post.

(3) The Paramount+ service is via a Sky contract so Sky support should work with Paramount to fix issues rather than push Sky customers to call Paramount+ to try and fix themselves.

(4) When increasing monthly costs, notify your customers in advance.  My monthly cost in Jan was £49 but jumped to £71 in Feb, jumped again in July to £79.50 despite the numerous issues I reported.

(5) When reporting a satellite issue where no Sky TV channels are working, ensure field engineers are available in a shorter window than the 6 week lead time I was given! … and when a Sky support agent advise they will refund cost on the duration of the fault, that they commit to it.  I was still charged even though I had no Sky TV service!

(6) I left Sky previously after being with them for over 10 years because deals for new customers were better than for existing customers but when returning, I had to rebuild my loyalty VIP status (VIP loyalty scheme didn’t exist beforehand), despite being a Sky customer for over 15 years in total.