0

Discussion topic: Paramount+ Activation Issue

Reply
Reply
This message was authored by sammyjane This message was authored by: sammyjane

Re: Paramount+ Activation Issue

Sky had me on the phkne for over 2 hours. Still not sorted the issue. Sent links to click. But when clicking the link it says you have pressed the link too fast?? How can you press a link too fast? I can never get to someone at SKY who will sort my issue. Cancelling is looking a great option. #sky #frustrated #Paramount+ #helpmeplease

This message was authored by chrissygilb79 This message was authored by: chrissygilb79

Re: Paramount+ Activation Issue

i am having the same issue. sky sayin i have paramount plus but its not letting me log in. says invalid email and password. i also have the sky cinema pack what do i do now

This message was authored by Laing1 This message was authored by: Laing1

Re: Paramount+ Activation Issue

Posted by a Superuser, not a Sky employee. Find out more

@chrissygilb79 wrote:

i am having the same issue. sky sayin i have paramount plus but its not letting me log in. says invalid email and password. i also have the sky cinema pack what do i do now


@chrissygilb79 have you set up an account as you cannot just login to paramount + without first setting up an account see the link below and especially the part relating to Sky Marketplace

 

https://www.sky.com/help/home/sky-apps/tv-apps-on-my-sky-q-box/articles/using-paramount-plus


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by AdeDee This message was authored by: AdeDee

Re: Paramount+ Activation Issue

Have had same issue have tried numerous times to call but unable to get this fixed. Technical team passed to specialist team to idk team and 1 hour later still no joy. 

have refreshed apps, rebooted sky q numerous times and changed password. 

Sky customer service is an absolute joke 

This message was authored by Sh4bz23 This message was authored by: Sh4bz23

Re: Paramount+ Activation Issue

Just been reading through the forum and have the same issue!  It's just ridiculous and have been asked to carry out the same tests on repeat!  

I just want to get this sorted!!!  Not happy and will be raising a complaint!!!

This message was authored by Anne92 This message was authored by: Anne92

Re: Paramount+ Activation Issue

Hi, has this issue been resolved? I'm having the same issue and really frustrated as I am being asked to reboot my Sky Q box sseveral times over. I have changed my password a couple of times and yes, my sky ID is associated with my account. I have also cleared all the cookies on my desktop and mobile phone all without success. I have contacted Paramount plus directly and still no joy. To make matters worse, my Paramount plus app on the screen is coming up in German! I'd welcome some help here as I feel like pulling my hair out!

 

IMG_1707.jpgIMG_1704.jpg

This message was authored by AdeDee This message was authored by: AdeDee

Re: Paramount+ Activation Issue

Issue resolved by cancelling and not bothering with it.

Sports will be next and maybe even move to free view.

Sky customer service was worse than useless and time they realise that abject failure has consequences 

This message was authored by Sh4bz23 This message was authored by: Sh4bz23

Re: Paramount+ Activation Issue

@Anne92 @My issue was eventually resolved it was a typo in the email that paramount plus had. However I was passed from person to person and SKY could not tell me what the issue was.  Also the first time paramount didn't get back to me at all.  I emailed paramount again  out of desperation and then the situation was resolved.  The whole experience was painful.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion