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Discussion topic: Paramount+ Activation Issue

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This message was authored by Abijane02 This message was authored by: Abijane02

Paramount+ Activation Issue

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Hi there

 

So on Monday evening we subscribed to Sky Cinema using the current in-app offer of £8 a month including 2 cinema tickets and Paramount.

 

on Tuesday I had to call sky, as everytime we follow the QR code to activate Paramount+ on our phones we get an error reading :

 

It looks like you tried to visit this page too quickly. Refresh the page to try again.

Still not working? Come back later or go to sky.com/help/articles/using-paramount-plus

 

So on Tuesday the sky guy told me the only way to fix it is to remove sky cinema and add it again the following day. He booked in a call with me between 5-6pm.

 

Wednesday comes (last night) and he called to set it all back up again, told me it's the only way to fix my issue. Then told me he can't give me the £8 deal and only £12 a month, we'd already told the kids so begrudgingly accepted.

 

This morning I go to try set up Paramount+ again, same issue! Any ideas?

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This message was authored by oj01 This message was authored by: oj01

Re: Paramount+ Activation Issue

Posted by a Superuser, not a Sky employee. Find out more

@Abijane02 First thing I'd be doing is demanding the £8 deal. That's scandalous service. 


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD
This message was authored by Nine+nine This message was authored by: Nine+nine

Re: Paramount+ Activation Issue

Hi

 

I am having the same issue. Has it been resolved for you? If so how did they do it? 

Thanks

This message was authored by AlanX0X This message was authored by: AlanX0X

Re: Paramount+ Activation Issue

I have the same issue.  I cannot seem to get my sky account linked to my paramount+ account.  Using QR code upon setup & get "

It looks like you tried to visit this page too quickly. Refresh the page to try again."

This message was authored by Nine+nine This message was authored by: Nine+nine

Re: Paramount+ Activation Issue

Yep. I'm getting the exact same. They have said that they will fix it in the back systems but they have said this before.  Has been a nightmare trying to get sorted. I would phone and see if they can help. Good luck. 

This message was authored by Jammiedodger1 This message was authored by: Jammiedodger1

Re: Paramount+ Activation Issue

I am having the exact same issue, is there any resolution?

This message was authored by Jammiedodger1 This message was authored by: Jammiedodger1

Re: Paramount+ Activation Issue

@Nine+nine @AlanX0X did your issues get resolved, if so how?

This message was authored by AlanX0X This message was authored by: AlanX0X

Re: Paramount+ Activation Issue

@Jammiedodger1 , unfortunately not.  I couldn't get it to work.  Calling Sky again tomorrow.

This message was authored by Corky2036 This message was authored by: Corky2036

Re: Paramount+ Activation Issue

Im having the exact same issue.

 

Come on SKY!  Sort it out please (and let us all know when you have)

This message was authored by Callbarsucks This message was authored by: Callbarsucks

Re: Paramount+ Activation Issue

Same, try every year and tried again today.. useless support. tiresome.

This message was authored by rosey19811981 This message was authored by: rosey19811981

Re: Paramount+ Activation Issue

I had the same issue and the solution was to remove and re-add Sky Movies.

 

Once the Sky team have done this, go back into the Paramount Plus app on your TV and select Sign Up.

 

This should then show you the option to activate Paramount Plus at a cost of £0.

 

Once you've done this, a QR code will appear.  Scan the code with your phone which will take you to the Paramount Plus site on your phone.  From here, select the Sign Up option.

 

At this point, I used the same email that I use for Sky and also enetered the same password IO use for Sky.  It pulled up an error but I tried again using a different password and voila, it worked!

 

I hope this helps

This message was authored by Invisiblename This message was authored by: Invisiblename

Re: Paramount+ Activation Issue

Posted by a Superuser, not a Sky employee. Find out more

Full instructions here:

 

https://helpforum.sky.com/t5/Sky-TV/How-do-I-sign-into-Paramount-with-Sky/ba-p/4124312

I am just another Sky customer!
This message was authored by jagtar+dhadday This message was authored by: jagtar+dhadday

Re: Paramount+ Activation Issue

got the same issue sky tech support had me refreshing a page for 45 mins . 

 

told to removie movies and add it again they wont do that . 

This message was authored by Nine+nine This message was authored by: Nine+nine

Re: Paramount+ Activation Issue

I finally got it resolved. Had to contact Paramount plus and then Sky. Used the email I use for my Sky ID and then they sorted it in the background and now working. I didn't have them remove the movies as would have lost my offer and they couldn't have got it back. Took hours on the phone and emails to PP but got there in the end. I would suggest contacting PP too. 

This message was authored by Ab991 This message was authored by: Ab991

Re: Paramount+ Activation Issue

I'm having a similar issue, paramount says I need to subscribe and pay and sky says I've already set it up so stuck in a neverending loop. Emailed sky who just directed me to the FAQ page (despite me telling them that page doesn't help). So infuriating

 

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