No tv after storm

[CJax09]

No tv, no sky tv either can't use apps like netflix

[oldfella]

---

@CJax09 wrote:

No tv, no sky tv either can't use apps like netflix

---

Have you tried rebooting your Q box @CJax09 

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[daveNOS]

@CJax09 It's hard to advise when so little information is given.

What if any error messages are showing on your TV?

[Mica.]

My tv went fuzzy then now blue screen says no signal

[Mica.]

Ive tried turning tv off unplugged it all put it all back on and nothing still the same been like this for 40 mins now and nothing 

[oldfella]

---

@Mica. wrote:

Ive tried turning tv off unplugged it all put it all back on and nothing still the same been like this for 40 mins now and nothing 

---

Hi @Mica. 

@Check out the following link

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q 

[Mica.]

Ive done all that and just says i have to book an engeneer and earliest date is wednesday 

[Daniel0210]

@Mica. 

Sounds like that's what you'll have to do. He/she will check your dish alignment 

[Mica.]

But means i have no tv until wednesday and i have a child we need a tv

[GD1]

---

@Mica. wrote:

But means i have no tv until wednesday and i have a child we need a tv

---

If Wednesday is the earliest date then you'e actually very lucky, until then there really isn't anything else the forum can do to speed this up.

[Daniel0210]

@Mica. 

To be honest a wait of 3 working days is pretty good. You'll have been given the next available engineer slot in your area. 

[Mica.]

Yea but not a problem if im on my own but with a child is crazy so we have to sit in silence and rely on our phones for 3 days 

[daveNOS]

---

@Mica. wrote:

Yea but not a problem if im on my own but with a child is crazy so we have to sit in silence and rely on our phones for 3 days 

---

@Mica. Unfortunately that's one of the downsides of pay TV, if you don't want to wait for Sky to send out an engineer you could always pay for a local independent installer/engineer to see if they can sort the problem out.

[Doc5907]

---

@Mica. wrote:

Yea but not a problem if im on my own but with a child is crazy so we have to sit in silence and rely on our phones for 3 days 

---

@Mica.you need to consider, as a backup, having a terrestrial aerial connected to your TV so if your satellite system fails, as has happened in your case, you can watch all the Freeview channels.

Of course, if you have a smart TV and working broadband you can stream the likes of itvx and iPlayer and providing you you have subscriptions you can watch the likes of Netflix and Amazon Prime.

So potentially you shouldn't have to sit in silence..

[Skull+Treaty]

---

@GD1 wrote:

---

@Mica. wrote:

But means i have no tv until wednesday and i have a child we need a tv

---

If Wednesday is the earliest date then you'e actually very lucky, until then there really isn't anything else the forum can do to speed this up.

---

Yup, I have to wait until next Thursday and reported ours on Wednesday this week!