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Discussion topic: No sound on tv

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Sunflower50
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No sound on tv

‎04 Mar 2024 10:03 PM

Hi, I have a broadband WiFi outage in my area. I'm getting a picture on my TV as normal but no sound. I'm on sky q. Could the broadband WiFi phone line outage be causing this? Thanks

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Sunflower50
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Re: No sound on tv

‎05 Mar 2024 12:07 PM

@PandJ2020 thanks for your reply, I'll ring sky later.

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PandJ2020
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Re: No sound on tv

‎04 Mar 2024 10:21 PM

Posted by a Superuser, not a Sky employee. Find out more
@Sunflower50 wrote:

Could the broadband WiFi phone line outage be causing this?

No, as live TV is sent via satellite.

I am just another Sky customer and my views are my own
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Sunflower50
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Re: No sound on tv

‎05 Mar 2024 12:07 PM

@PandJ2020 thanks for your reply, I'll ring sky later.

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OwenR
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Re: No sound on tv

‎27 Mar 2024 07:09 PM

Can I speak with an advisor about no sound problem ?

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MightyQuinn
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Re: No sound on tv

‎27 Mar 2024 07:33 PM

Posted by a Superuser, not a Sky employee. Find out more
@OwenR wrote:

Can I speak with an advisor about no sound problem ?

Hi @OwenR   Of course you can, but I'm afraid that you will need to telephone Sky.

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