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This message was authored by: Sunflower50

Message posted on ‎04 Mar 2024 10:03 PM

No sound on tv

Hi, I have a broadband WiFi outage in my area. I'm getting a picture on my TV as normal but no sound. I'm on sky q. Could the broadband WiFi phone line outage be causing this? Thanks

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Message posted on ‎05 Mar 2024 12:07 PM

Re: No sound on tv

@PandJ2020 thanks for your reply, I'll ring sky later.

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎04 Mar 2024 10:21 PM

Re: No sound on tv

Posted by a Superuser, not a Sky employee. Find out more
@Sunflower50 wrote:

Could the broadband WiFi phone line outage be causing this?

No, as live TV is sent via satellite.

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎05 Mar 2024 12:07 PM

Re: No sound on tv

@PandJ2020 thanks for your reply, I'll ring sky later.

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Message posted on ‎27 Mar 2024 07:09 PM

Re: No sound on tv

Can I speak with an advisor about no sound problem ?

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Message posted on ‎27 Mar 2024 07:33 PM

Re: No sound on tv

Posted by a Superuser, not a Sky employee. Find out more
@OwenR wrote:

Can I speak with an advisor about no sound problem ?

Hi @OwenR   Of course you can, but I'm afraid that you will need to telephone Sky.

Welcome to the Sky Community

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Message posted on ‎13 Aug 2024 06:45 PM

Re: No sound on tv

I have a picture abd able to record but no sound 

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