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Discussion topic: unplug my Sky Q box every time I want to watch TV... any ideas why?

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This message was authored by Rev+David This message was authored by: Rev+David

unplug my Sky Q box every time I want to watch TV... any ideas why?

Everytime I want to watch TV I have to unplug my Sky Q box and go throigh a restart... any ideas why?

I have gone through a remote reset....

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This message was authored by oldfella This message was authored by: oldfella

Re: unplug my Sky Q box every time I want to watch TV... any ideas why?

Posted by a Superuser, not a Sky employee. Find out more

@Rev+David wrote:

Everytime I want to watch TV I have to unplug my Sky Q box and go throigh a restart... any ideas why?

I have gone through a remote reset....


Hi @Rev+David 

What do you mean by a remote reset??

Rev+David
Topic Author
This message was authored by Rev+David This message was authored by: Rev+David

Re: unplug my Sky Q box every time I want to watch TV... any ideas why?

Pressing 7 and 9, then 1 and 3.....

 

This message was authored by oldfella This message was authored by: oldfella

Re: unplug my Sky Q box every time I want to watch TV... any ideas why?

Posted by a Superuser, not a Sky employee. Find out more

@Rev+David wrote:

Pressing 7 and 9, then 1 and 3.....

 


OK @Rev+David 

That will not affect the function of the Q box.


Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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