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Discussion topic: No sound on tv

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This message was authored by Sunflower50 This message was authored by: Sunflower50

No sound on tv

Hi, I have a broadband WiFi outage in my area. I'm getting a picture on my TV as normal but no sound. I'm on sky q. Could the broadband WiFi phone line outage be causing this? Thanks


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Sunflower50
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This message was authored by Sunflower50 This message was authored by: Sunflower50 Answer

Re: No sound on tv

@PandJ2020 thanks for your reply, I'll ring sky later.

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: No sound on tv

Posted by a Superuser, not a Sky employee. Find out more

@Sunflower50 wrote:

Could the broadband WiFi phone line outage be causing this?


No, as live TV is sent via satellite.

I am just another Sky customer and my views are my own
Sunflower50
Topic Author
This message was authored by Sunflower50 This message was authored by: Sunflower50 Answer

Re: No sound on tv

@PandJ2020 thanks for your reply, I'll ring sky later.

This message was authored by OwenR This message was authored by: OwenR

Re: No sound on tv

Can I speak with an advisor about no sound problem ?

This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: No sound on tv

Posted by a Superuser, not a Sky employee. Find out more

@OwenR wrote:

Can I speak with an advisor about no sound problem ?


Hi @OwenR   Of course you can, but I'm afraid that you will need to telephone Sky.

This message was authored by ClaireStanton This message was authored by: ClaireStanton

Re: No sound on tv

I have a picture abd able to record but no sound 

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