No satelite signal

[arfurdent42]

Have Sky Q box and two Sky minis which are connected to a BT router using ethernet not wifi. Still had the outage on bot mini boxes. Cured by resetting a few times

Sky mini boxes only stay working for about 12 hours and then have to be reset, being doing that for a few years.  So it is not a wifi issue.

[KevNewMedia]

Hi Everyone

Thank you for coming to the Community to report the problems that you've experienced.

We sincerely apologise for any inconvenience this has caused and can confirm that the original problem has now been resolved.

As many people have found, your main Sky Q box should be powered off at the mains for 30 seconds first, followed by your mini boxes.  If you continue to have problems, you can also find from the Community or our help article here.

I'm going to mark this post as the answer, so that everyone has the most up-to-date information.

[Ah40]

I have tried this and everything else and I still have no connection to my mini Q box 😕 I need an engineer to come out as I am totally exhausted.

[Treacle4]

It finally worked when we disconnected everything from each box, turned everything related to WiFi & routers off & basically started again connecting the main box first & setting up as new. Good luck! 

[Tabitha8]

Wel it doesn't appear that everybody has got their Q mini boxes back up and running.

[ZT81]

Hi

This unfortunately isn't working for me, I have a different broadband provider- does this need a different fix?

[Tabitha8]

Obviously you do  not know what you are talking about!

[KevNewMedia · Accepted solution]

Hi Everyone

I'm closing this thread as the problem was resolved earlier this month.

Thank you to all who contributed to the thread and for making us aware of this problem, and we sincerely apologise for any inconvenience.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.