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Discussion topic: New Sky Q Customer

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Gummo1
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New Sky Q Customer

‎07 Feb 2025 12:32 PM

It doesn't seem possible to get a TV pack without Netflix and its £4.50pm charge - am I correct?

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SKY1992bf
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Re: New Sky Q Customer

‎07 Feb 2025 12:45 PM

Posted by a Superuser, not a Sky employee. Find out more

@Gummo1  That's correct the basic tier of Netflix is included as standard and can't be separated 


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Daniel0210
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Re: New Sky Q Customer

‎07 Feb 2025 01:03 PM

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@Gummo1 

You can still take out a Sky Q subscription without Netflix. My son did it just before Christmas. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
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NOTE: I only provide help on the forums and NOT via PM
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Gummo1
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Re: New Sky Q Customer

‎07 Feb 2025 01:07 PM

Over the phone?  No option on-line.

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Daniel0210
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Re: New Sky Q Customer

‎07 Feb 2025 01:08 PM

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@Gummo1 

My son subscribed over the phone and it was painless. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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TimmyBGood
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Re: New Sky Q Customer

‎07 Feb 2025 05:09 PM - last edited: ‎07 Feb 2025 05:09 PM

Posted by a Superuser, not a Sky employee. Find out more

@Gummo1 

 

It's 'Sky Signature' that doesn't have Netflix.

 

'Ultimate TV' has bundled Netflix Standard with Adverts.

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Gummo1
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Re: New Sky Q Customer

‎07 Feb 2025 11:50 PM

When I checked out the Sky Signature sign-up process today, the second half of the screen offered 3 options to upgrade to Ultimate.  The Netflix 'option' - with ads, couldn't be deselected and following screens displayed a charge of £4.50pm for that.

When I looked tonight, the options screen had disappeared.

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Gummo1
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Re: New Sky Q Customer

‎07 Feb 2025 11:56 PM

Correction: The options screen is still there but there's no way to see the £4.50 Netflx charge itemised any more.

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TimmyBGood
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Re: New Sky Q Customer

‎08 Feb 2025 08:26 AM

Posted by a Superuser, not a Sky employee. Find out more

@Gummo1 

 

I suspect subscription to Signature requires phoning, and isn't in the online path.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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lettice
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Re: New Sky Q Customer

‎08 Feb 2025 08:58 AM

Posted by a Superuser, not a Sky employee. Find out more

You will need to phone to get the Ultimate TV pack (Netflix) removed.

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Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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Gummo1
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Re: New Sky Q Customer

‎09 Feb 2025 03:06 PM

Thanks everyone for your kind advice.

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