Discussion topic: New Sky Q Customer

This message was authored by: Gummo1 · ‎07 Feb 2025

It doesn't seem possible to get a TV pack without Netflix and its £4.50pm charge - am I correct?

This message was authored by: SKY1992bf · ‎07 Feb 2025

@Gummo1 That's correct the basic tier of Netflix is included as standard and can't be separated

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This message was authored by: Daniel0210 · ‎07 Feb 2025

@Gummo1

You can still take out a Sky Q subscription without Netflix. My son did it just before Christmas.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Gummo1 · ‎07 Feb 2025

Over the phone? No option on-line.

This message was authored by: Daniel0210 · ‎07 Feb 2025

@Gummo1

My son subscribed over the phone and it was painless.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: TimmyBGood · ‎07 Feb 2025

@Gummo1

It's 'Sky Signature' that doesn't have Netflix.

'Ultimate TV' has bundled Netflix Standard with Adverts.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Gummo1 · ‎07 Feb 2025

When I checked out the Sky Signature sign-up process today, the second half of the screen offered 3 options to upgrade to Ultimate. The Netflix 'option' - with ads, couldn't be deselected and following screens displayed a charge of £4.50pm for that.

When I looked tonight, the options screen had disappeared.

This message was authored by: Gummo1 · ‎07 Feb 2025

Correction: The options screen is still there but there's no way to see the £4.50 Netflx charge itemised any more.

This message was authored by: TimmyBGood · ‎08 Feb 2025

@Gummo1

I suspect subscription to Signature requires phoning, and isn't in the online path.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: lettice · ‎08 Feb 2025

You will need to phone to get the Ultimate TV pack (Netflix) removed.

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This message was authored by: Gummo1 · ‎09 Feb 2025

Thanks everyone for your kind advice.

Discussion topic: New Sky Q Customer

New Sky Q Customer

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