Somebody else’s ITVX account is signed in on our SKY Q ITVX account so we need to delete the app

[Ryan1303]

Somebody else's ITVX account is signed in on my SKy Q ITVX app so I need to delete and reinstall the app. 

[lettice]

On itvX, to sign out of an account.

Go to settings, selected from the left hand bar and click on sign out.

[Ryan1303]

I can't access the account to be able to sign out because it is pin protected. 

[oldfella]

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@Ryan1303 wrote:

I can't access the account to be able to sign out because it is pin protected. 

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Hi @Ryan1303 

The pin to protect the App should be your Q box pin.

[Hammy72]

I've just logged in this morning to find exactly the same thing. My ITVX has been changed to someone else. I'm absolutely fuming. 😤 as it's lost my series that I have been watching. The profile was pin protected aswell. I have now gone in and changed back to my profile and have locked it. I've also reset the password. It's a shame that the app doesn't allow you to sign out of all devices like Netflix does. I will see if they try to log in again. 

[Anonymous]

hi if you have still got this issue you may be best contacting itvx help team here https://support.itv.com/en_us/how-can-i-contact-the-itvx-viewer-support-team-HkZUxtWms 

or contacting sky on 03337591613 or email apps@sky.com they will be best people to contact for help thanks