Paramount + error code - 3304

[Rich-peo]

Have this msg coming in every time I try to watch anything on paramount +, tried logging out and back in but still the same, network is connected  as can download etc...

anyone any ideas as what's wrong ? 

[Lisa-P1987 · Accepted solution]

Hi there Rich-peo, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Rynev]

I'm having the same problem today?! Can't watch anything on paramount- error code 3304 

[Balks36]

I'm having exactly the same when accessing Paramount, Netflix etc via sky tv on my Samsung smart tv.  Was working fine yesterday, not today.  The connection works fine on the other Panasonic tv.... just not the Samsung.  Have great wifi speeds, everything connects and otherwise downloads working fine. 

[MarkFranks]

I have a paramount + error code 3304 for last 24 hours! Very annoying. How do I get the channel working again?

[MrWilliams]

Got this today... Sky issue with licencing for Paramount+ ?

[display_name]

Also have this error on sky q paramount plus app, please can someone clarify how to fix this

[Balks36]

Turns out my issue was much simpler than I first thought... on the verge of throwing my tv out of the window I thought I'd try turning the sky box off then on again.   Worked like a dream - can't believe I didn't try this first time round!!!

[display_name]

Yep, tried that. Logged out of app and back in too

[MrWilliams]

I forced a sky software update which reset the box - then all came back and working...

[Rodders66]

I get an error code of 3304 when trying to log into Paramount + on my Sky Q box. How do I clear it?

[Warrioress]

Perfect. Full sky box reboot worked. Thanks

[Julian+Timms]

I have had this issue since I got my Sky Q box last month.  Netflix also doesn't work.  I have tried everything and no joy.  Sky sent me a new box. Same issues exist.  What is the solution to getting both Netflix and Paramount to work.

[Mikest]

I have tried rebooting the TV, the Sky Q box and the internet router but always get this message when I try to access Paramount+. This started a few days ago.

[lettice]

@Mikest 

Have moved your post to this similar thread.

Have a read of the posts above and  try some of the suggestions that solved the error for some customers.