Netflix app crashing/won't load

[Roughyed100]

@Kirsty+S27 

I have been experiencing the same issue of Netflix not loading via Sky Q box for nearly 12 months now.

Netflix is accessible from every other household device via the app or webpage but connecting via the Sky Q box often a NoNo. Not every time though...there have been occasions over the last 12 months when the profile screen has loaded but these are very few and far between, with most attempts resultingin the scrolling circle of death☹️

Spent many hours on the phone with Sky support many months ago who could not resolve and suggested contacting Netflix....Netflix advised not an issue with them and if Sky couldn't resolve the issue probably sits with my internet provided. Plusnet advised not them as I could access Netflix using other devices and the issue of not connecting to Netflix was solely with the Sky Q box. All other apps on Sky Q connect without issue.

Tried all the suggested fixes numerous times and not found a permanent fix. Occasionally Netflix does connect but these instances are few and far between and I am unable to identify any "fix" which works better than others. 

One work around that does always appear to work is to bypass my home router and hotspot the Sky Q box via my mobile device and connect the Sky Q box to the internet via my mobile provider. So far a 100% success loading the Netflix app on Sky Q when connecting via mobile. Obviously not an acceptable fix as I do not have an unlimited data mobile plan 🙃. I have therefore tried a factory reset on my router to see if there is any legacy code stopping the Sky Q box connecting to Netflix but no, when Sky Q box connected back to my router it still fails to regularly connect.

Interestingly when I have connected Sky Q to my mobile device and connected to Netflix I can reset the Sky Q back to my home network and Netflix will continue to load to the profile page. However future attempts to connect to Netflix via my home network result in the circle of death returning and subsequent circle of death and connection issue page.

. 

[Anonymous]

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@carrie171 wrote:

@Chodley I am aware of that, but as I only have my phone, I'm not prepared to watch endlessly on that, when I pay to use Netflix on my TV!

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Chodley was probably more referring to your TV which is very unlikely nowadays to be anything but a Smart TV with it's own built in Apps. I used ours for awhile until it seems to have resolved itself (or Sky have done something in the background).

[Anonymous]

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@Roughyed100 wrote:

@Kirsty+S27 

I have been experiencing the same issue of Netflix not loading via Sky Q box for nearly 12 months now.

Netflix is accessible from every other household device via the app or webpage but connecting via the Sky Q box often a NoNo. Not every time though...there have been occasions over the last 12 months when the profile screen has loaded but these are very few and far between, with most attempts resultingin the scrolling circle of death☹️

Spent many hours on the phone with Sky support many months ago who could not resolve and suggested contacting Netflix....Netflix advised not an issue with them and if Sky couldn't resolve the issue probably sits with my internet provided. Plusnet advised not them as I could access Netflix using other devices and the issue of not connecting to Netflix was solely with the Sky Q box. All other apps on Sky Q connect without issue.

Tried all the suggested fixes numerous times and not found a permanent fix. Occasionally Netflix does connect but these instances are few and far between and I am unable to identify any "fix" which works better than others. 

One work around that does always appear to work is to bypass my home router and hotspot the Sky Q box via my mobile device and connect the Sky Q box to the internet via my mobile provider. So far a 100% success loading the Netflix app on Sky Q when connecting via mobile. Obviously not an acceptable fix as I do not have an unlimited data mobile plan 🙃. I have therefore tried a factory reset on my router to see if there is any legacy code stopping the Sky Q box connecting to Netflix but no, when Sky Q box connected back to my router it still fails to regularly connect.

Interestingly when I have connected Sky Q to my mobile device and connected to Netflix I can reset the Sky Q back to my home network and Netflix will continue to load to the profile page. However future attempts to connect to Netflix via my home network result in the circle of death returning and subsequent circle of death and connection issue page.

. 

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Is your Q box hardwired to the router or using WiFi? If hardwired have you disabled the WiFi on the Q box from the hidden menu?

[Roughyed100]

It is now on wifi

As part of my "testing" I have previously hard wired the router to the Sky Q box and disabled 5gz with the connection issue remaining then disabled both 5gz and 2.4 and again the issue connecting to Netflix remained.😞

[MarkJ22]

I don't think any of the solutions being described here make a blind bit if difference and the solution sits with Sky and Netflix

Until the technicians at both businesses accept the issue and resolve it all the "solutions" here are just playing for time

[Chodley]

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@Roughyed100 wrote:

It is now on wifi

As part of my "testing" I have previously hard wired the router to the Sky Q box and disabled 5gz with the connection issue remaining then disabled both 5gz and 2.4 and again the issue connecting to Netflix remained.😞

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Just tried it. Works fine. Framerate conversion from 24Hz is as bad as ever. You're not missing mich if you can get hold of even a firestick.

[KevNewMedia]

Hi Everyone

We welcome healthy debate from all angles, however can we be mindful of the Community Guidelines please and in particular  being nice to each other.

[TaylorAB39]

Thanks JFM1

Tried all the other things posted, nothing worked.

But your login to BBC iPlayer hack did work.

Takes a minute to boot up

Netflix, but it does boot up 👍🏻

Still needs a proper fix from Sky though.

[Malc23]

Has anyone resolved this buffering issue with Netflix.  It's so frustrating.  Works fine on iPad. Just with skyQ.  Done all the advisory refreshing apps.  Downloading updated software. All great for one session. Then have to go through this all again next time.  If it's not fixed. Maybe we should cancel the Netflix add on and bypass the QBox.  Please help?

[Malc23]

Doesn't seem like it.  It's as if they don't know about it.  

[MarkJ22]

Yes, if it doesn't load first time then this has worked for me too!!

[ptduham]

Mine has been buffering for a couple of weeks now but this is normally only on an evening, couldn't get on again last night , this morning no problem. 
I  have just changed BB provider to SKY but not sure if this is just coincidence.

[Anonymous]

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@Malc23 wrote:

Has anyone resolved this buffering issue with Netflix.  It's so frustrating.  Works fine on iPad. Just with skyQ.  Done all the advisory refreshing apps.  Downloading updated software. All great for one session. Then have to go through this all again next time.  If it's not fixed. Maybe we should cancel the Netflix add on and bypass the QBox.  Please help?

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Cancel the Netflix App and use your smart TVs built in App at most probably a higher price? Cutting your nose off to spite your face comes to mind. Why not just use the TV's App for now anyway? We certainly did for quite awhile.

Mine hasn't had an issue since I passed on some details at the end of July to a Sky employee on here. I have had to reboot the box twice since, once because the recording light stuck on randomly (a known occasional problem apparently), the second time I thought it was the same issue but we both missed the fact that the box had decided to download an episode and we only looked at the scheduled recordings (whoops).

[Darren911]

Has not worked 

[carrie171]

@Anonymous Contrary to popular belief, not everyone has a Smart TV.!

I have a 10 year old Plasma, which cost a small country's national debt, at the time. It does not have apps and I feel no reason to replace it because of that, I have Sky & I have Netflix, which I pay for and I expect to be able to use the service that I'm paying for! 
No one should have to rely on there built in apps to receive a product that should be being delivered through their service provider!