Netflix: Red Spinning Circle on Launch

[Bev60]

I have sent numerous text . Still waiting of the outcome to this long standing problem.

Should I pay for my subscription but minus the netflix ? 

This is going on far to long. 

I would appreciate a reply. Not the same information  how to login/out of netflix to solve this problem,  which can not be fix at customer premises.  

It is obvious this is a network problem 

[Anonymous]

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@Bev60 wrote:

I have sent numerous text . Still waiting of the outcome to this long standing problem.

Should I pay for my subscription but minus the netflix ? 

This is going on far to long. 

I would appreciate a reply. Not the same information  how to login/out of netflix to solve this problem,  which can not be fix at customer premises.  

It is obvious this is a network problem 

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You can always ask them to remove Netflix from your account as it's a rolling monthly add-on. Buying it direct however won't make any difference on the Q box if that was your thinking.

A reply from who? This forum is predominantly other customers like yourself and if you're saying that you haven't or simply can't remove all devices from your Netflix account then I'm afraid there's nothing further that can be done for you. Do you not have anyone more technical minded who can help?

It really isn't a network problem by the way.

[Daniel0210]

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@Bev60 wrote:

Should I pay for my subscription but minus the netflix ? 

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@Bev60 

That would cause you all sorts of problems including all your TV services being restricted. 

[Busterdog]

Hi, just in the last couple of days I have been having problems with using my sky q remote to access and use Netflix, if I scroll down to apps using my sky q remote and click on Netflix all I get is the spinning buffering circle which just carries on spinning as long as the page is open. If I use my remote that came with the TV, it has a dedicated button for Netflix, if I press the button Netflix starts as normal, but then Netflix cannot be controlled using the sky q remote. I use Sky Q with EE broadband, I have spoke to EE and there is no faults with the signal comming into our house and we are getting good internet speeds of 512.99MBPS download and 70.28 upload. I have tried plugging the TV up with an eithernet cable from the router, but still ne difference. I have done all the resets I can think with the help of EE but its still the same. My sky Q remote will operate ITVx, Disney, Prime,  Paramount. normally. Has any other user had a similar problem and is there a fix out there please?? 

[Daniel0210]

@Busterdog 

Your red spinning circle issue will be connected to this large thread. See post 2.

[8matt9]

Netflix won't load on sky q main box but does on multi room box. Just buffers.

started doing it on and off, would load on the odd occasion, but no longer loads at all. 

I've completed a software update and refreshed apps multiple times with no luck. Seems like there are a few people having this same issue? All other apps work fine 

[8matt9]

Just spoke to Amy who have informed me they are having a major problem with Netflix and most customers are having this issue, so nothing we can do until sky manage to fix it 

[Anonymous]

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@Busterdog wrote:

Hi, just in the last couple of days I have been having problems with using my sky q remote to access and use Netflix, if I scroll down to apps using my sky q remote and click on Netflix all I get is the spinning buffering circle which just carries on spinning as long as the page is open. If I use my remote that came with the TV, it has a dedicated button for Netflix, if I press the button Netflix starts as normal, but then Netflix cannot be controlled using the sky q remote. I use Sky Q with EE broadband, I have spoke to EE and there is no faults with the signal comming into our house and we are getting good internet speeds of 512.99MBPS download and 70.28 upload. I have tried plugging the TV up with an eithernet cable from the router, but still ne difference. I have done all the resets I can think with the help of EE but its still the same. My sky Q remote will operate ITVx, Disney, Prime,  Paramount. normally. Has any other user had a similar problem and is there a fix out there please?? 

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It works using the TV remote because you are using the built in TV Netflix App, using the Q remote will attempt to use the Q built in App which has issues for some customers (it is probably inferior to the TV's App by the way). 

You can either carry on using the TV's superior App or try the following:- 

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on 'Manage access and devices'.
5. Select the device name: (it may be called Sky Q ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the Sky Q ......or Sky UK Set-top box (do this for all Sky devices listed).
7. Reboot Sky Q box by turning off at the wall or plugging out for 1 minute (do the same for mini boxes but boot up the main box fully first before rebooting the mini boxes).
8. Go to your Sky Q box and launch the Netflix app on your Sky Q box.

If it's easier for you, points 1 to 6 amount to the following:-

Go to your account online through a browser and sign in if necessary, from your portrait/avatar, go to 'Account', then 'Devices', then 'Access and Devices' and then sign out of all Sky devices listed.

The direct web address is:- netflix.com/manageaccountaccess which can be copy & pasted into your browser.

Don't forget to reboot the Q boxes after the above.

You can use the app on a smartphone to sign out of devices also.

[caesarome]

@8matt9 

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@8matt9 wrote:

Just spoke to Amy who have informed me they are having a major problem with Netflix and most customers are having this issue, so nothing we can do until sky manage to fix it 

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While it is true there is an issue at present there is something you can do to get it working and that is this:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

[Jakevictor420]

Hi this is happening to me? Any fix updates please?

[Daniel0210]

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@Jakevictor420 wrote:
Any fix updates please?

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@Jakevictor420 

See the post immediately above yours and the post currently marked as the answer (post number 2). 

[Davecat52]

Can't get netflix through sky q box all I get is the red spinning circle this has happened over the last 2 weeks. That was the last time I used it. I can still get netflix through my own tv app. Is there a problem with sky. Please can you assist

[Daniel0210]

@Davecat52 

See post 2 currently showing as the answer. 

[bigsmile01]

The instructions say the following:

Sign out of Neflix on the Q box, start it up, press left and go to the help section to sign out.

How do you sign out on Q. The app never loads?

[NeilWW]

Followed the procedure but you can't sign out on the sky box because you can't get in which is why I was following the procedure

will restart box to see what happens 

regards Neil