Netflix: Red Spinning Circle on Launch

[Anonymous]

And have you tried the solution at:- 

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4578843/highlight/true#...

Worst case scenario use the TV's built in Netflix App.

[Geoff138]

I have found that as a worker around, loading amazon prime and then Netflix, works every time!

[Grace2801]

Hi I thought I would join this thread as we have been having the same problem with logging on to Netflix with SKY Q for months now, sometimes it works sometimes it doesn't and its very annoying.  

[David216]

I've given up sky obviously can't fix the issue. I just log into netflix through my TV 

[swhxd06]

This problem has only recently affected me, though I see from the amount of posts it has been an issue for many for quite a while. I pay for Netfix via Sky, but I can access it instantly via the app on my Blu Ray player, so the issue is definitely down to Sky. All of the other apps (Amazon Prime, Disney Plus, You Tube etc.) still work perfectly when accessed from Sky. This is extremely frustrating. I have tried all of the suggestions on the forum, but nothing helps. I guess that my next step will have to be that I raise this matter as a complaint with Sky

[Anonymous]

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@swhxd06 wrote:

This problem has only recently affected me, though I see from the amount of posts it has been an issue for many for quite a while. I pay for Netfix via Sky, but I can access it instantly via the app on my Blu Ray player, so the issue is definitely down to Sky. All of the other apps (Amazon Prime, Disney Plus, You Tube etc.) still work perfectly when accessed from Sky. This is extremely frustrating. I have tried all of the suggestions on the forum, but nothing helps. I guess that my next step will have to be that I raise this matter as a complaint with Sky

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Not necessarily, Netflix have changed their online accounts to make it easier to remove devices, especially Sky boxes. It could just as well be down to Netflix, not that it's particularly important.

I had this for a long while but Sky did something to my account (possibly just remotely removed the authorisation token on the box) and I've not seen it again since midway through last year. Interestingly, I changed the box a month or so back and it worked flawlessly from the off. Which is just as well as I'd not considered having the problem back again 🙂

[swhxd06]

Just to make things even more confusing, Netflix works perfectly on my Sky Q mini box. It's still not working on my main Sky Q bow though 😡

[Grace2801]

Mine works fine on our mini box as well, so I can watch it upstairs, it's the main tv with the Sky Q box that's the problem 

[swhxd06]

I guess it's about time to contact Sky, enough is enough (even though it's just come back on my main box - though probably not for long!)

Let's just hope Sky gets its act together and sorts this out once and for all 🤞

[BaileyGB]

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@swhxd06 wrote:

I guess it's about time to contact Sky, enough is enough (even though it's just come back on my main box - though probably not for long!)

Let's just hope Sky gets its act together and sorts this out once and for all 🤞

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I fear contacting Sky will do little to help your cause.

Have you tried this:

Can you try these steps please:

1 - Log into Netflix via the web browser.

2 - Highlight your profile picture (Top right corner).

3 -  Click on Account.

4 - Under the Security and Privacy option, click on Manage access and devices.

5 - Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).

6 - Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.

7 - Go to your SkyQ box and launch the Netflix app on your SkyQ box.

[Abbie30]

Constantly having to turn and turn off my sky q box , I have no issues with Netflix on my phone my fire stick or Xbox , just with sky , I pay a premium sub and have done for 7 years now , sky need to fix this issue as my tv downstairs doesn't have the fire stick connected , very dissatisfied 

[Debsandand]

I have same problem with netflix not loading. The provlem is on mini box. Works fine everywhere else

[swhxd06]

I'm the opposite; it always works on the mini box, but only sporadically on the main box. Problem is ongoing😖

[Ant+Pay]

Same problem but only since last week. Spinning red circle when trying to load from Sky Q box. Any idea of timeframe for a fix?

[BaileyGB]

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@Ant+Pay wrote:

Same problem but only since last week. Spinning red circle when trying to load from Sky Q box. Any idea of timeframe for a fix?

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This issue has been going on for many months. Sky and Netflix are working on a fix but on the meantime....please try the fix 3 posts above yours. It's worked for many other people on here.