Netflix often not working on SkyQ

[tlise]

@Chodleyyes I tried that many, many times but also @Anonymous I haven't the foggiest why its better volume through sky. We don't use the tv speakers. When we don't use the Sky box and rely on the tv app, we have to reset the sound anyway as it comes up automatically with one setting (something to do with 5.1 but I cannot remember exactly what, except we have to select the other setting)

The sound bar which is all we use and has sky running through it is correctly installed.  But through my very extensive googling  (I am one of those who searches for information and videos and fixes tec issues herself as much as possible) it was a very common complaint with the soundbar and certain sound/tv settings. Netflix being one of them so I cannot imagine they are going to fix it now, even though they were aware of it at the time.  Basically I don't think the soundbar was as up with the newer settings as you'd imagine it was at the time. Both tv and soundbar are panasonic so you would imagine it would be fine. 

All I know is that Netflix through Sky you don't have to turn it up as much as you do through the TV.  And we only have to keep an eye on one remote. 
Hopefully at some point we will get a newer TV with better speakers than this one has and we won't need the soundbar lol.

But regardless, the netflix app never used to have this issue.

[tlise]

They demand an engineer fixes it??

I am a moderator on a gaming companies website. When the games break, we are expected to fix it. Clearly at least Sky's customers are a little cleverer. 

If you're paying for a service you're not getting though, you don't have to keep paying for it. 

I am paying ridiculous amounts and I only really watch streaming now so when trying to grab an episode between the grandson going to bed and going to bed myself...it would be nice to use it. 

[PastSellByDate]

I i fully concur. I am fed up about being told about Sams Fix. Sky should be sorting it oiurt centrally that is wghat we are meant to be paying For. Does anyone have an EMail address for complaints then we can all EMail and they will have to respond and compare answers. There are at least 3 posts running about Netflix with a total of about 1000 responses so no one can question its validity

[tlise]

Also forgot to add, its only Netflix. Everything else is fine 🤷🏻‍♀️

[Laing1]

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@tlise wrote:

They demand an engineer fixes it??

I am a moderator on a gaming companies website. When the games break, we are expected to fix it. Clearly at least Sky's customers are a little cleverer. 

If you're paying for a service you're not getting though, you don't have to keep paying for it. 

I am paying ridiculous amounts and I only really watch streaming now so when trying to grab an episode between the grandson going to bed and going to bed myself...it would be nice to use it. 

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@tlise and you have read the post by @Chloe-W22 a Sky employee that states Sky and Netflix are looking in to this you can find the post here in case you missed it 

[tlise]

@Laing1

My post you quoted was in reply to another customer. 

Edited by me to remove any offence not intended. 

[BaileyGB]

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@tlise wrote:

@Laing1 Clearly I saw it as I replied to it and asked if there was an update. Are we not allowed to politely ask if there us an update now? (You don't need to reply to that)

My post you quoted was in reply to another customer. 

Sense of humour not allowed here. Noted thanks 😉

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I think you need to wind it in a little bit. Coming on here with your agressive tone isn't warranted nor is it welcome!

[tlise]

It wasn't meant to be aggresive, if that was the tone then I apologise. 

Text doesn't convey tone well.  Frustrated maybe as I had only asked a question and got the reply I did. 

I do however appreciate any support that I was given or have read. 
Lets hope its fixed soon 😊

[Laing1]

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'@@tlise wrote:

@Laing1 Clearly I saw it as I replied to it and asked if there was an update. Are we not allowed to politely ask if there us an update now? (You don't need to reply to that)

My post you quoted was in reply to another customer. 

Sense of humour not allowed here. Noted thanks 😉

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@tlise I apologise as I missed your post stating you were asking for an update 

I wrongly took your post as having a go about no one trying to fix the problem as all other post you have posted if you were replying to someone you had tagged them  in it 

i think @BaileyGB was having a go at me 

[Laing1]

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@PastSellByDate wrote:

I i fully concur. I am fed up about being told about Sams Fix. Sky should be sorting it oiurt centrally that is wghat we are meant to be paying For. Does anyone have an EMail address for complaints then we can all EMail and they will have to respond and compare answers. There are at least 3 posts running about Netflix with a total of about 1000 responses so no one can question its validity

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@PastSellByDate if you want to make a complaint the the link below explains how to do this 

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

[BaileyGB]

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@Laing1 wrote:

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'@@tlise wrote:

@Laing1 Clearly I saw it as I replied to it and asked if there was an update. Are we not allowed to politely ask if there us an update now? (You don't need to reply to that)

My post you quoted was in reply to another customer. 

Sense of humour not allowed here. Noted thanks 😉

---

@tlise I apologise as I missed your post stating you were asking for an update 

I wrongly took your post as having a go about no one trying to fix the problem as all other post you have posted if you were replying to someone you had tagged them  in it 

i think @BaileyGB was having a go at me 

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@Laing1 my post wasn't directed at you

[tlise]

No its ok. I didn't mean to come across as sounding harsh. I have edited my comment since. I wasn't sure if the messages didn't come up if I didn't tag as on other forums, if you reply it does so I was covering my bases lol. Thanks anyway @Laing1 I try not to be abusive when its not the users or even sky employees that deal with fixing issues. Apologies that it sounded worse than I intended 😊

[Laing1]

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@BaileyGB wrote:

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@Laing1 wrote:

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'@@tlise wrote:

@Laing1 Clearly I saw it as I replied to it and asked if there was an update. Are we not allowed to politely ask if there us an update now? (You don't need to reply to that)

My post you quoted was in reply to another customer. 

Sense of humour not allowed here. Noted thanks 😉

---

@tlise I apologise as I missed your post stating you were asking for an update 

I wrongly took your post as having a go about no one trying to fix the problem as all other post you have posted if you were replying to someone you had tagged them  in it 

i think @BaileyGB was having a go at me 

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@Laing1 my post wasn't directed at you

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@BaileyGB ahh sorry then 

[Jennianne]

Hi, did anyone find a resolution to this? I'm having the stuck on red loading circle issue on both sky boxes! More so on mini box but not worked for a few weeks now and it's frustrating! 

[Ken66]

I'm not mucking about trying stuff, that could end up losing more, remote etc.

It's down to sky and stopped subscription, shame we all don't do the same and make them give a service we all pay good money for.

Total shame.