Netflix often not working on SkyQ

[Anonymous]

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@Jennianne wrote:

Hi, did anyone find a resolution to this? I'm having the stuck on red loading circle issue on both sky boxes! More so on mini box but not worked for a few weeks now and it's frustrating! 

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Have you tried Sam's fix?

[Anonymous]

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@Ken66 wrote:

I'm not mucking about trying stuff, that could end up losing more, remote etc.

It's down to sky and stopped subscription, shame we all don't do the same and make them give a service we all pay good money for.

Total shame.

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It's a rolling monthly add-on, if you don't want to "muck about trying stuff" you can always cancel it rather than pay.

[Chodley]

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@tlise wrote:

Also forgot to add, its only Netflix. Everything else is fine 🤷🏻‍♀️

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Yeah this is standard. For those it affects. It's clearly got the Netflix actual engineers bemused because they can't seem to get to the bottom on it.

[Chodley]

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@PastSellByDate wrote:

I i fully concur. I am fed up about being told about Sams Fix. Sky should be sorting it oiurt centrally that is wghat we are meant to be paying For. Does anyone have an EMail address for complaints then we can all EMail and they will have to respond and compare answers. There are at least 3 posts running about Netflix with a total of about 1000 responses so no one can question its validity

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Amd I am fed up of people coming into this thread (most recent example 3 posts up) saying either "has anyone got a fix?" Clearly having not even read the Answer post and tried the two auggestions there, the 2nd of which has worked for a lot of people AND some people have said they've done it when they didn't actually understand it and just "signed out". OR people saying "I've tried everything". Like we're supposed to know what their opinion of everything means before making any suggestions.

And as someone who has zero issues with the Netflix app at all, I sympathise with the frustration but some people's comms are abysmal yet they demand help and instant solutions to a clearly complex software issue.

[Sunjay]

Anyone know how I can stop this discussion or simply come out of it?

After 350 exchanges I feel this has run its course... 

Thank you 

[Anonymous]

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@Sunjay wrote:

Anyone know how I can stop this discussion or simply come out of it?

After 350 exchanges I feel this has run its course... 

Thank you 

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Go to 'Options' at the top and click on 'Unsubscribe'.

[Manestream]

I am still waiting on them to get round and fixing this issue.

Yes i have done everything as said but it so far has always returned within 3 days and i just cannot be **bleep** resetting everything anymore as the best way is to close run another app, close that and then try netflix again (it may work, it may not) or try again an hour later or on another day.

Like others i only keep an eye on here hoping that a permant fix has been done (but after several months now, i doubt it will ever happen).

[Simon273]

I have this issue almost every day. 

My sky q box is 06240995124

SKUSKYFV2=00000000 00 0001000000000188829

[HalcyonDays]

After over 5 weeks on receiving Netflix the connection went again last night, without reason, and the red spinning circle appeared again, I left it spinning ,as suggested , for about hour but still no connection. I do not wish to her about Sams fix as the answer again . I pay my monthly subscription to include Netflix, so it is up to Sky to sort out or offer some kind of automatic  credit or an alternative Parmount Plus to affected customers, perhaps until the long standing issue is eventually fixed.. I KEEP HEARING ABOUT IT IS BEING INVESTIGATED BUT THERE ARE EMPLOYEES WITH ENOUGH TECHNICAL ABILITY TO ASCERATIN T WHAT IS THE PROBLEM AND THEN FIX IT

[Anonymous]

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@HalcyonDays wrote:

After over 5 weeks on receiving Netflix the connection went again last night, without reason, and the red spinning circle appeared again, I left it spinning ,as suggested , for about hour but still no connection. I do not wish to her about Sams fix as the answer again . I pay my monthly subscription to include Netflix, so it is up to Sky to sort out or offer some kind of automatic  credit or an alternative Parmount Plus to affected customers, perhaps until the long standing issue is eventually fixed.. I KEEP HEARING ABOUT IT IS BEING INVESTIGATED BUT THERE ARE EMPLOYEES WITH ENOUGH TECHNICAL ABILITY TO ASCERATIN T WHAT IS THE PROBLEM AND THEN FIX IT

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Presuming it was Sam's fix that resolved it the first time for you, why on earth would you discount it now? Shouting besides being ignorant isn't going to change the fact that they are looking at it or speed it up and it's not even been confirmed (and probably never will be) that it is down to Sky and not Netflix.

As it's a monthly add-on you can always ask them to remove it and put your money elsewhere.

[HalcyonDays]

Sams fix did not work for me. What has happened in my case since the beginning of October is the Sky connection to Netflix stops and the red spinning circle appears . it then automatically connects again without my taking any action, between 1 and 7 days. This has occurred at irregular intervals at worse up to 3 times in a week or not at all for as recently 5 weeks. It does not go away.. i guess there are several different problems for various customers 

[Manestream]

Same same fix only worked for me 1st time about 5 days (could have been 4) before the issue appeared, 2nd time it lasted less than a day.

It either works or it does not. Its been like this for me since late last year) but i believe others started having this happen about 1-2 months before i did, with many others starting around or after me.

Last i heard was it was a known issue but they would not be able to fix it until the new year, almost a month in and still no word. It's like Sam's fix has been flagged as the fix when it is not. It was just another temporary workaround.

[BaileyGB]

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@Manestream wrote:

Same same fix only worked for me 1st time about 5 days (could have been 4) before the issue appeared, 2nd time it lasted less than a day.

It either works or it does not. Its been like this for me since late last year) but i believe others started having this happen about 1-2 months before i did, with many others starting around or after me.

Last i heard was it was a known issue but they would not be able to fix it until the new year, almost a month in and still no word. It's like Sam's fix has been flagged as the fix when it is not. It was just another temporary workaround.

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Sams fix done the job for me and that was 3 months ago so for me, it's a fix, not a workaround

[Anonymous]

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@BaileyGB wrote:

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@Manestream wrote:

Same same fix only worked for me 1st time about 5 days (could have been 4) before the issue appeared, 2nd time it lasted less than a day.

It either works or it does not. Its been like this for me since late last year) but i believe others started having this happen about 1-2 months before i did, with many others starting around or after me.

Last i heard was it was a known issue but they would not be able to fix it until the new year, almost a month in and still no word. It's like Sam's fix has been flagged as the fix when it is not. It was just another temporary workaround.

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Sams fix done the job for me and that was 3 months ago so for me, it's a fix, not a workaround

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6 months I think for me now although I'm not 100% sure what did the trick as that was way before Sam's fix.

[AndreaBenner]

I am so angry..!!  YET AGAIN I am trying to access NETFLIX..!! Done the unplug reset 3 times AGAIN.. Still not working.. I have already reached out to sky and they appear to have contacted me by leaving a message on my mobile.. DURING THE DAY!! NEVER IN THE EVENING!! I work during the day..!! Try phoning at a different time.. I have no idea what number you asked me to phone back on as the message was very unclear..!! (removed) EVERYTIME I put on NETFLIX I get stressed..!! I also get very excited if it works first time..!! (removed) Can I be offered some discount for this rubbish service?? 

Just in case you didn't know I AM ANGRY!! I AM FRUSTRATED!! PLEASE FIX THIS ISSUE..!!

FML - NOW ON THE 4TH GO OF RESETTING AND STILL NO JOY..

REALLY..!!! I don't want to cancel as Netflix has is good TV but looking at a red circle and just the words NETFLIX r(removed)...

Rant over - I'm gonna go and smash my sky box up.. Can I have a new box please..!!

Moderator note: Removed inappropriate language