Netflix often not working on SkyQ

[SunshineLeo]

I am seeing the red spinning circle

[yatesstace]

Hi made my own thread on main sky Q page if anyone has any advice, short story

never had a Netflix account

logged into Netflix on sky Q via brothers account 

brother no longer shares

Wanted to get my own Netflix so go for the Netflix add on via sky

Came on here figured they have to unlink

Phoned up got absolutely no where as no one understands what I mean

can anyone honestly help me? I'm at wits end this shouldn't be hard, I'm willingly wanting them to add £10 onto my bill (Netflix standard) 

??

[Chuck]

Hi ... Menu didn't show after numerous attempts So unplugged tv, box & WIFI - waited 5 mins then reconnected everything - after 80 mins Netflix opened ... We never had a problem until we went superfast broadband - signal drops out about 3 to 5 times a day & Netflix became a right pain

[Esmg]

I'm not sure I understand your problem either, sorry! 

Assume you are saying now you can't use your brothers Netflix account you'll need a new one of your own. Which you are going to or have signed up to as part of your SkyQ. 

So you just set that up as a new Netflix account following SkyQ and Netflix process. You won't be able to see any shows you had saved or bookmarked or listed via you brothers account, but you should be able to save and set up lists on the new account t of your own.

is that wrong or not working or what other problem is there?

[Esmg]

Above post in response to @yatesstace post a couple or so earlier. I thought if I hit reply it would quote that post on the reply or link to it. More fool me!

[yatesstace]

Yeah not far off, but when I hit the sign up via sky button it just brings me to a screen that says I've already got an account via sky which I haven't. At the bottom it says sky can unlink, but they are useless on the phone 

[yatesstace]

@Esmg 

[Esmg]

@yatesstace any use?

https://helpforum.sky.com/t5/Account-Billing/Unlink-Old-Sky-ID/m-p/4259236#:~:text=Remove%20the%20em....

[yatesstace]

Nope unfortunately not

[Wisejoanne]

I get the red spinning circle every time, it's so annoying. When will it be fixed?

[Esmg]

@Yatestace

sorry to hear that. In which case it seems like try calling sky again, but you "may" be over complicating it with all the Netflix background story. What if you cut it right back to how do I unlink an old sky account so I can set up a new one?

[yatesstace]

Yeah. Will phone again in time. The last person I spoke to today was meant to do exactly that job, I couldn't have simplified it for her enough, just one of these things. Hope to sort it cos it looks like on my account the add on is active but obvcourse I can't access the services 

[Anonymous]

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@yatesstace wrote:

Hi made my own thread on main sky Q page if anyone has any advice, short story

never had a Netflix account

logged into Netflix on sky Q via brothers account 

brother no longer shares

Wanted to get my own Netflix so go for the Netflix add on via sky

Came on here figured they have to unlink

Phoned up got absolutely no where as no one understands what I mean

can anyone honestly help me? I'm at wits end this shouldn't be hard, I'm willingly wanting them to add £10 onto my bill (Netflix standard) 

??

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Perhaps try https://helpforum.sky.com/t5/Sky-Q/Need-to-unlink-Netflix-from-my-son-s-account/td-p/4333039

[BaileyGB]

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@Wisejoanne wrote:

I get the red spinning circle every time, it's so annoying. When will it be fixed?

---

Please refer to @Sam9999's fix on page 14 

[yatesstace]

@Anonymous That thread is very close to my situation. Think just need to be patient on the phone as I said the first guy said that he'd phone me back but waited 2 days with nothing and when I called yesterday I think it just made it worse because no one knew what I was talking about. I will now need to phone again as I can see Netflix on my sky app main page when listing my package but don't see it in the next few months bills yet?? Don't know if I'm getting charged or not for it...again don't have access so I refuse to pay for this until I get the services working if they have activated it