Need to unlink Netflix from my son’s account

[seandrews]

Hi,

I Need to unlink Netflix from my son’s account.

He has been logged into his Netflix on my Sky Q but he doesn't live with me so we aren't in the same "Household"

I need to remove his Netflix account from my Sky Q so I can start using my own with Sky. 

[nigea99]

hi @seandrews 

Assuming you have your own credentials and just need to log out of your son's

When in the app Cursor left to highlight the Side Menu bar

Scroll down to bottom line & then across to  'Get Help'  One of the options is to Sign out

[seandrews]

The sign out option didn't and shouldn't work apparently

so

called Sky

took 37m to speak to someone 

he removed my Netflix

then re-added my Netflix 

which took him 24mins

created a Netflix account as he did that then logged in. 

[nigea99]

---

@seandrews wrote:

The sign out option didn't and shouldn't work apparently

so

called Sky

took 37m to speak to someone 

he removed my Netflix

then re-added my Netflix 

which took him 24mins

created a Netflix account as he did that then logged in. 

---

I am guessing that was to actually switch your SKY account to a new Netflix account  rather than just switch the user logged in within the app.

Glad you are sorted.

[best+of+the+best]

The quickest way would have been to reset the box to default settings which would have signed you out of every single app you were logged into 

The sign out option should work if your son hadn't signed out and you clicked on his profile picture you should have been able to use the method @nigea99 mentioned 

Unless your son had a pin lock on his profile or if he created the maximum profiles where you couldn't create your own profile to use the sign out option mentioned @seandrews that would have signed you and your son out of the Netflix app without the need to call Sky