Netflix Won't Load / Spinning Circle

[Chodley]

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@Dennyed wrote:

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@Chodley wrote:

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@Dennyed wrote:

Afraid the logging out of Netflix via the website did not work for me. Red circle still spinning. 

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Did you get all the sky boxes? Looks like each one appears separately.

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I only have a main Sky Q box and it wasn't listed as I have previously logged the Sky Q box out of Netflix and not been able to sign in via Sky for several weeks, despite attempting everything suggested on this thread.

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Ok so that's interesting because it's not quite the same process as there was no Q to Sign Out.

And I guess you've tried all the other suggestions earlier in the thread?

[Sam9999]

@Dennyed

You mentioned logging out of Netflix on the web browser?

Can you try these steps please:

1 - Log into Netflix via the web browser.

2 - Highlight your profile picture (Top right corner).

3 -  Click on Account.

4 - Under the Security and Privacy option, click on Manage access and devices.

5 - Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).

6 - Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.

7 - Go to your SkyQ box and launch the Netflix app on your SkyQ box.

Let us know if that worked for you.

Thanks

Sam9999

[Dennyed]

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@Sam9999 wrote:

@Dennyed

You mentioned logging out of Netflix on the web browser?

Can you try these steps please:

1 - Log into Netflix via the web browser.

2 - Highlight your profile picture (Top right corner).

3 -  Click on Account.

4 - Under the Security and Privacy option, click on Manage access and devices.

5 - Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).

6 - Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.

7 - Go to your SkyQ box and launch the Netflix app on your SkyQ box.

Let us know if that worked for you.

Thanks

Sam9999

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Hi Sam,

Thanks for the suggestion but afraid the above didn't work for my Sky Q box.

when I navigated to the Manage access and devices screen my Sky Q box is not listed. I did this activity a couple of weeks ago and have not been able to access Netflix via Sky Q since....just get the red circle and an error message.

All other suggestions on this (and other) threads attempted i.e. BBC app, rebooting box and router etc with no success.

[Chodley]

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@Dennyed wrote:

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@Sam9999 wrote:

@Dennyed

You mentioned logging out of Netflix on the web browser?

Can you try these steps please:

1 - Log into Netflix via the web browser.

2 - Highlight your profile picture (Top right corner).

3 -  Click on Account.

4 - Under the Security and Privacy option, click on Manage access and devices.

5 - Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).

6 - Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.

7 - Go to your SkyQ box and launch the Netflix app on your SkyQ box.

Let us know if that worked for you.

Thanks

Sam9999

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Hi Sam,

Thanks for the suggestion but afraid the above didn't work for my Sky Q box.

when I navigated to the Manage access and devices screen my Sky Q box is not listed. I did this activity a couple of weeks ago and have not been able to access Netflix via Sky Q since....just get the red circle and an error message.

All other suggestions on this (and other) threads attempted i.e. BBC app, rebooting box and router etc with no success.

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You get an error message? That's different, I think, from most people.

[Anonymous]

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@Dennyed wrote:

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@Sam9999 wrote:

@Dennyed

You mentioned logging out of Netflix on the web browser?

Can you try these steps please:

1 - Log into Netflix via the web browser.

2 - Highlight your profile picture (Top right corner).

3 -  Click on Account.

4 - Under the Security and Privacy option, click on Manage access and devices.

5 - Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).

6 - Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.

7 - Go to your SkyQ box and launch the Netflix app on your SkyQ box.

Let us know if that worked for you.

Thanks

Sam9999

---

Hi Sam,

Thanks for the suggestion but afraid the above didn't work for my Sky Q box.

when I navigated to the Manage access and devices screen my Sky Q box is not listed. I did this activity a couple of weeks ago and have not been able to access Netflix via Sky Q since....just get the red circle and an error message.

All other suggestions on this (and other) threads attempted i.e. BBC app, rebooting box and router etc with no success.

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For the life of me I can't recall how I linked the sons Netflix account to our Sky account, but we log in with his Netflix account details (the charge is now on our Sky bill).

Do you have a charge for Netflix on your Sky bill? Do you have a separate standalone charge?

[crimsonavenger01]

This hasn't worked for me, sadly. I tried the apps update, which worked for a day. Then back to spinning circles. Fortunately, I have a smart TV (smarter than Sky Glass, evidently) on which the Netflix app works perfectly well. I have Sky Gigafast BB (FTTP), hard-wired Q Box and TV. I'm reluctant to re-boot that, but could try re-boot the Q box. I'll do that now.

[Chodley]

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@crimsonavenger01 wrote:

This hasn't worked for me, sadly. I tried the apps update, which worked for a day. Then back to spinning circles. Fortunately, I have a smart TV (smarter than Sky Glass, evidently) on which the Netflix app works perfectly well. I have Sky Gigafast BB (FTTP), hard-wired Q Box and TV. I'm reluctant to re-boot that, but could try re-boot the Q box. I'll do that now.

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What hasn't worked for you? Can't tell which post you're replying to.

[welshmercury]

Hi. @Anonymous 

I think you meant to reply to a different person. We tried all the suggestions once

test participation- off

refresh app - once - worked once and now off again and intermittent 

its a problem on the multi room small Q box. The main one downstairs has no problem ever. 

[welshmercury]

@Kirsty+S27 

completed steps advised

test participation off

refresh apps completed once and didnt work 

switched off at mains for 30 seconds - didn't work

it is a problem on the small multi room sky q box as works fine on main box 

not sure what to do next

[BaileyGB]

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@welshmercury wrote:

@Kirsty+S27 

completed steps advised

test participation off

refresh apps completed once and didnt work 

switched off at mains for 30 seconds - didn't work

it is a problem on the small multi room sky q box as works fine on main box 

not sure what to do next

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Have you tried the fix that @Chodley found on page 34. I tried it 4 days ago and since the Netflix has been working perfectly 🤞🏼

[Chodley]

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@BaileyGB wrote:

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@welshmercury wrote:

@Kirsty+S27 

completed steps advised

test participation off

refresh apps completed once and didnt work 

switched off at mains for 30 seconds - didn't work

it is a problem on the small multi room sky q box as works fine on main box 

not sure what to do next

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Have you tried the fix that @Chodley found on page 34. I tried it 4 days ago and since the Netflix has been working perfectly 🤞🏼

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All the credit goes to @Sam9999 if it works. I'll take the blame if it doesn't though 🙂

[Chodley]

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@HalcyonDays wrote:

I am continuing to experience the problem with Netflix not connecting. and connot solve. Surely as many customers are experiencing the same problem it is somethinhg that Sky needs to sort out and fix centrally. We pay for it as part of our contract. Maybe an engineer should be sent out to all the properties where the issue has not been solved

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Yeah that's not going to help and would cost them a fortune.

Have you tried the solution above, signing out of your sky box using the Netflix "manage access and devices" page on a browser?

[Anonymous]

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@welshmercury wrote:

Hi. @Anonymous 

I think you meant to reply to a different person. We tried all the suggestions once

test participation- off

refresh app - once - worked once and now off again and intermittent 

its a problem on the multi room small Q box. The main one downstairs has no problem ever. 

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If you mean a few pages back then no, it was you I meant to tag. To quote someone, click the quotes button in the toolbar, otherwise nobody knows who you're replying to or what you're referring to or have attempted.

People who have posted on here who have multiroom have reported the issue with the main box only, you seem to be the other way around. Do you see both boxes listed online on the Netflix account? If so have you logged out of them all online? Does the mini box have problems on any other app? If so then it may be a connection issue.

[Ro+de]

This has happened to me on and off for months.  I can't try turning sky box off and on as recording other things. Tried the refresh apps thing and still not working! 

[Chodley]

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@Ro+de wrote:

This has happened to me on and off for months.  I can't try turning sky box off and on as recording other things. Tried the refresh apps thing and still not working! 

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Did you try the "sign out your sky box via a web browser" thing?