Netflix app crashing/won't load

[71MK]

Hi I tried that and it still does the same appreciate the advice

[shaun41]

I have this problem, spoke to sky and carried out all the fixes including factory reset which didnt work, sky are replacing my q box 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Chodley]

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@shaun41 wrote:

I have this problem, spoke to sky and carried out all the fixes including factory reset which didnt work, sky are replacing my q box 

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Which probably also won't work and you'll have lost all your recordings.

I guess the factory reset did for those anyway.

[shaun41]

yep, not so fussed about recordings but was just looking for info on here on how to recover purchases (films). Will post when new box up and running and see if it works.

[Addie15]

Hi there, JJ1977. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Chodley]

Yeah those can just be downloaded again.

[Anonymous]

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@shaun41 wrote:

I have this problem, spoke to sky and carried out all the fixes including factory reset which didnt work, sky are replacing my q box 

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It sounds like you spoke to someone who didn't have a clue TBH. I suspect their bosses won't be happy at them costing them a new Q box.

[shaun41]

🤷‍♂️

[Gk56]

Buffering all the time

[Chodley]

When launching or playing?

[Gk56]

Launching 

[Chodley]

https://helpforum.sky.com/t5/Sky-Q/Netflix-app-crashing-won-t-load/td-p/4327487

[Nita59]

• I am a sky vip customer and i have sky signature  but cannot get netflix to work. I go to netflix on my tv press to conect but all it does is show a spinning cog wheel and never loads .

I have amazon prime now and now with itvx  doing streaming and box sets I dont see the point of signature anymore. 

[Chodley]

Probably best to cancel it then?