Netflix

[Daniel0210]

@Kirsten0103 

Are you seeing the red spinning circle? 

[Kirsten0103]

Yes I am 

[Daniel0210]

@Kirsten0103 

I've merged your post into a lengthy thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2). We don't know when this update will start to be rolled out and Sky don't announce it.

[timmccormack]

Agreed, this is a joke. Can't access Netflix at all today

[Moe3]

Netflix circle is just going around and around without loading

[Daniel0210]

@Moe3 

See the post currently marked as the answer (post 2). We don't know when this update will start to be rolled out and Sky don't announce it.

[Marianne1979]

Netflix won't load - just a red spinning circle , we've tried all the pointers given 

Turn off sky box wait and turn on

refresh Apps in settings 

using the remote to fix it and now I've found a post saying this is a known issue to sky ?
The next software update will fix it when is this software update Sky ? 
please help so frustrating especially with kids ! 

[Daniel0210]

@Marianne1979 

I've moved your post into the thread discussing this. We don't know when this update will start to be rolled out and Sky don't announce it.

[Emskilew]

Been getting the red spinning circle on netflix for the past 2 weeks on my sky q box. No other apps affected. Rediculious considering how much i pay every month

[Colin0000]

---

@Marianne1979 wrote:

Netflix won't load - just a red spinning circle , we've tried all the pointers given 

Turn off sky box wait and turn on

refresh Apps in settings 

using the remote to fix it and now I've found a post saying this is a known issue to sky ?
The next software update will fix it when is this software update Sky ? 
please help so frustrating especially with kids ! 

---

Try the following suggestion in this post:- 

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4673516/highlight/true#...

[WendyHinton]

Sorry I'm a newbie and haven't  read all the other comments.

is there another way to watch Netflix?

[CDD1973]

Netflix fails to load and all i see is the Netflix logo and spinning red circle. I've tried rebooting the SkyQ main box and the problem persists

[Phw7]

I have same problem - Netflix app just shows the logo and spinning wheel of death below. Please fix! Many thanks.

[caesarome]

@CDD1973 @Phw7 

I have moved your posts to the topic at hand where you can see (the post marked as the answer) that this is a known issue that will be fixed when the software updates rolls out, whenever that is.

[AH1990]

You need to refund eveyone then. When is the next update?