Netflix: Red Spinning Circle on Launch

[caesarome]

@Paul345 @Kay1232 

Have you tried this:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

[william+hay]

have been unable to access Netflix on our television for over 2 weeks now. The logo comes up but underneath a red circle just keeps going round and round but never loads. Can u help with this issue?

[Stevezzzzzzzzzzzz]

Netflix not working for days, just spinning wheels. Done all the sky nonsense and still no joy, works on my phone though??

[Daniel0210]

@Stevezzzzzzzzzzzz 

I've merged your post into a long thread on this subject. 

[Anonymous]

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@Stevezzzzzzzzzzzz wrote:

Netflix not working for days, just spinning wheels. Done all the sky nonsense and still no joy, works on my phone though??

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Sign Out of device through a Web Browser:

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on 'Manage access and devices'.
5. Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.
7. Sign out of Neflix on the Q box, start it up, press left and go to the help section to sign out.
8. Reboot SkyQ box by turning off at the wall or plugging out for 1 minute.
9. Go to your SkyQ box and launch the Netflix app on your SkyQ box.

[MarkGoldsmith]

FYI, you have posted this in the wrong part of the forum. This section of the forum is for issues with Sky email accounts and Sky owned and operated apps.

Which Sky TV service do you have?

[X4ssp]

So for about a week now I cannot watch Netflix in my main sky a box and tv

i have tried to rebook the says box and my router etc

ive read all the posts

nothing works

im paying a premium payment for absolutely nothing

does anyone have any advice

[Daniel0210]

@X4ssp 

If you've read all the posts then you'll have seen this long thread on the subject which your post has been moved into. 

[Olivia93]

My netflix app hasn't been loading for ages, we have updated the software and tried all the tips on here but nothing is working any help please

[caesarome]

@Olivia93 

Is this on Sky Q ?

[Karen156]

When we try to connect to Netflix the red circle just goes round and round. It has been like this for over a week. We have tried turning off the Sky q box and on again but Netflix still won't load. 

[Nischa1984]

My Netflix isn't working on my Sky box either but working in my phone, so much be an issue with sky.

[Mark39]

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@caesarome wrote:

@Olivia93 

Is this on Sky Q ?

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@Nischa1984 ??

[Daniel0210]

@Karen156 

I've merged your post into a long thread on this subject. 

[Olivia93]

Yes it is and we've refreshed the apps now still no luck