Moving home

[leanne108]

So i get the keys to my new house on monday 19th aug now i rang sky to sort move date out ect so i can take it with me to be told the house isnt reg registered and I would have to do this first, but it's not a new build. It's an old house so I don't understand why it's not registered. Can someone please help me with this?

[PandJ2020]

What services do you have?  As an aside you need to give 2-4 weeks notice...

https://www.sky.com/moving-home

[MightyQuinn · Accepted solution]

Hi @leanne108   Is it on the Royal Mail database? If not, that is the first thing you need to sort out.

[leanne108]

When you put post code in with Royal Mail it comes up so unsure why the house isn't registered it was built 1910s 

[leanne108]

He never said I have to give notice and I have phone line internet sky q and mobile phone with sky iv been with them 16 year and never had problems 

[PandJ2020]

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@leanne108 wrote:

He never said I have to give notice and I have phone line internet sky q and mobile phone with sky iv been with them 16 year and never had problems 

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Sure, but you are at the mercy of available OpenReach and Sky engineers - the likelihood of being available on 19th is close to zero.

[PandJ2020]

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@leanne108 wrote:

He never said I have to give notice and I have phone line internet sky q and mobile phone with sky iv been with them 16 year and never had problems 

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I'd contact them again - it may well be they've mistyped the postcode on their system.

[PandJ2020]

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@leanne108 wrote:

I have phone line internet sky q and mobile phone with sky iv been with them 16 year and never had problems 

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Take all the equipment with you.  The mobile phone will be fine - only the account address needs updating.

As noted, OpenReach will need to provision the service and a Sky engineer will need to erect a new dish (if required) and connect and test.

[leanne108]

I don't want them out on the 19th I just want to book them in while I'm off work moving house 

[PandJ2020]

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@leanne108 wrote:

I don't want them out on the 19th I just want to book them in while I'm off work moving house 

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Ok, sure - you'll have to see what slots they have (once they get past the address issue).

[leanne108]

I thought they had to disconnect you and then move it to the new property

[PandJ2020]

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@leanne108 wrote:

I thought they had to disconnect you and then move it to the new property

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No... You can remove and unscrew all the cables from the Q box and router.  (You leave the dish behind)

IF the new property has a dish already then it may work as-is.  But for the phone/Internet there's a provisioning step required to enable the line.  (Or even cabling work required to the property if there's no existing line)

[leanne108]

Thank you for your help