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This discussion topic has been answered Discussion topic: MUTV not working despite the fact I have a subscription

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Message posted on ‎09 Jun 2024 12:06 PM

MUTV not working despite the fact I have a subscription

MUTV not working despite having a subscription. I have checked account and it still says I have subscribed on MySky. 

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Message posted on ‎19 Jun 2024 02:39 PM

Re: MUTV not working despite the fact I have a subscription

Posted by a Superuser, not a Sky employee. Find out more

@tomdrumm @Carole18 @Moby64 

 

Can you all please try accessing mutv on 418 has the issue you were having should now be resolved 


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Message posted on ‎09 Jun 2024 12:12 PM

Re: MUTV not working despite the fact I have a subscription

Posted by a Superuser, not a Sky employee. Find out more

What do you mean by not working, what is happening when you go to the channel ?

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Message posted on ‎09 Jun 2024 12:15 PM - last edited: ‎09 Jun 2024 12:16 PM

Re: MUTV not working despite the fact I have a subscription

Posted by a Superuser, not a Sky employee. Find out more

@tomdrumm 

Are you trying to watch it in SD? MUTV SD closed permanently on 29 May but is still available on 418 in HD. 


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Message posted on ‎09 Jun 2024 12:17 PM

Re: MUTV not working despite the fact I have a subscription

Posted by a Superuser, not a Sky employee. Find out more
@tomdrumm wrote:

MUTV not working despite having a subscription. I have checked account and it still says I have subscribed on MySky. 

Hi @tomdrumm 

Anything to do with the fact that the MUTV SD channel has been discontinued?

HD channel still remains on Ch 418

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Message posted on ‎12 Jun 2024 07:22 PM

Re: MUTV not working despite the fact I have a subscription

I have the same problem! When I choose 418 I get a message to say "to watch this channel you need to upgrade your package", but I already subscribe to MUTV??

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Message posted on ‎18 Jun 2024 11:26 AM

Re: MUTV not working despite the fact I have a subscription

I have the same problem. This has suddenly stopped working.

 

Do I have to be subscribed to Sky HD now too in order to access this channel. Sneaky if so that Sky didn't tell me this when I have just renewed the contract.

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Message posted on ‎18 Jun 2024 11:44 AM

Re: MUTV not working despite the fact I have a subscription

Posted by a Superuser, not a Sky employee. Find out more
@Carole18 wrote:

I have the same problem. This has suddenly stopped working.

 

Do I have to be subscribed to Sky HD now too in order to access this channel. Sneaky if so that Sky didn't tell me this when I have just renewed the contract.

Hi @Carole18 

Sky just provide what MUTV supply. Then have no control over the format.  There would be no extra charge from Sky

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Message posted on ‎19 Jun 2024 02:39 PM

Re: MUTV not working despite the fact I have a subscription

Posted by a Superuser, not a Sky employee. Find out more

@tomdrumm @Carole18 @Moby64 

 

Can you all please try accessing mutv on 418 has the issue you were having should now be resolved 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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Message posted on ‎19 Jun 2024 06:59 PM

Re: MUTV not working despite the fact I have a subscription

MUTV back on 418!! Thanks everyone

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Message posted on ‎20 Jun 2024 09:30 AM

Re: MUTV not working despite the fact I have a subscription

Yes now the channel is working. 

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Message posted on ‎21 Jun 2024 07:46 PM

Re: MUTV not working despite the fact I have a subscription

But now SKy want to charge you for the HD package now too in order to be able to watch it!

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Message posted on ‎21 Jun 2024 07:48 PM - last edited: ‎21 Jun 2024 07:54 PM

Re: MUTV not working despite the fact I have a subscription

Posted by a Superuser, not a Sky employee. Find out more

@Carole18  Sky has confirmed hd add on is not required specifically to watch MUTV 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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Message posted on ‎26 Jun 2024 09:40 AM

Re: MUTV not working despite the fact I have a subscription

This was there email to me.

 

Regarding the need for the HD package, with the discontinuation of the SD version of the channel, having a Sky Q box means you will indeed need the HD package to continue accessing MUTV.

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