Discussion topic: MUTV not working despite the fact I have a subscription

This message was authored by: tomdrumm · ‎09 Jun 2024

MUTV not working despite having a subscription. I have checked account and it still says I have subscribed on MySky.

This message was authored by: SKY1992bf · ‎19 Jun 2024

Can you all please try accessing mutv on 418 has the issue you were having should now be resolved

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: caesarome · ‎09 Jun 2024

What do you mean by not working, what is happening when you go to the channel ?

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This message was authored by: Daniel0210 · ‎09 Jun 2024

@tomdrumm

Are you trying to watch it in SD? MUTV SD closed permanently on 29 May but is still available on 418 in HD.

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This message was authored by: oldfella · ‎09 Jun 2024

@tomdrumm wrote:

MUTV not working despite having a subscription. I have checked account and it still says I have subscribed on MySky.

Hi @tomdrumm

Anything to do with the fact that the MUTV SD channel has been discontinued?

HD channel still remains on Ch 418

This message was authored by: Moby64 · ‎12 Jun 2024

I have the same problem! When I choose 418 I get a message to say "to watch this channel you need to upgrade your package", but I already subscribe to MUTV??

This message was authored by: Carole18 · ‎18 Jun 2024

I have the same problem. This has suddenly stopped working.

Do I have to be subscribed to Sky HD now too in order to access this channel. Sneaky if so that Sky didn't tell me this when I have just renewed the contract.

This message was authored by: oldfella · ‎18 Jun 2024

@Carole18 wrote:

I have the same problem. This has suddenly stopped working.

Do I have to be subscribed to Sky HD now too in order to access this channel. Sneaky if so that Sky didn't tell me this when I have just renewed the contract.

Hi @Carole18

Sky just provide what MUTV supply. Then have no control over the format. There would be no extra charge from Sky

This message was authored by: SKY1992bf · ‎19 Jun 2024

@tomdrumm @Carole18 @Moby64

Can you all please try accessing mutv on 418 has the issue you were having should now be resolved

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Moby64 · ‎19 Jun 2024

MUTV back on 418!! Thanks everyone

This message was authored by: Carole18 · ‎20 Jun 2024

Yes now the channel is working.

This message was authored by: Carole18 · ‎21 Jun 2024

But now SKy want to charge you for the HD package now too in order to be able to watch it!

This message was authored by: SKY1992bf · ‎21 Jun 2024

@Carole18 Sky has confirmed hd add on is not required specifically to watch MUTV

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Carole18 · ‎26 Jun 2024

This was there email to me.

Regarding the need for the HD package, with the discontinuation of the SD version of the channel, having a Sky Q box means you will indeed need the HD package to continue accessing MUTV.

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