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This discussion topic has been answered Discussion topic: How do I pair a second remote on sky Q

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This message was authored by: Catresidential

Message posted on ‎24 Dec 2024 10:18 AM

Re: How do I pair a second remote on sky Q

  • The remote was sent by sky. We've gone through all the steps where sky said we needed a new remote but wouldn't give us one as we'd just been sent one
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This message was authored by: nigea99

Message posted on ‎24 Dec 2024 10:18 AM

Re: How do I pair a second remote on sky Q

Posted by a Superuser, not a Sky employee. Find out more
@Catresidential wrote:

We have tried all of this numerous times. 

in which case it suggests your new remote is faulty

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Message posted on ‎24 Dec 2024 10:20 AM

Re: How do I pair a second remote on sky Q

  • Yes! But I can't get a new one because I just got a new one, and it's impossible to actually speak to anyone to say this!
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This message was authored by: nigea99

Message posted on ‎24 Dec 2024 10:22 AM

Re: How do I pair a second remote on sky Q

Posted by a Superuser, not a Sky employee. Find out more
@Catresidential wrote:
  • Yes! But I can't get a new one because I just got a new one, and it's impossible to actually speak to anyone to say this!

If you can't persuade SKY that your new remote is faulty then, probably your only option is to buy one from a variety of sources

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