How do I pair a second remote on sky Q

[Catresidential]

• The remote was sent by sky. We've gone through all the steps where sky said we needed a new remote but wouldn't give us one as we'd just been sent one

[nigea99]

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@Catresidential wrote:

We have tried all of this numerous times. 

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in which case it suggests your new remote is faulty

[Catresidential]

• Yes! But I can't get a new one because I just got a new one, and it's impossible to actually speak to anyone to say this!

[nigea99]

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@Catresidential wrote:

• Yes! But I can't get a new one because I just got a new one, and it's impossible to actually speak to anyone to say this!

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If you can't persuade SKY that your new remote is faulty then, probably your only option is to buy one from a variety of sources