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Discussion topic: Hi my mini box won’t connect

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This message was authored by: Christine+millwar

Message posted on ‎15 Apr 2023 09:32 PM

Hi my mini box won’t connect

Hi my mini box won't connect 

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Avatar for Annie+UK
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This message was authored by: Annie+UK

Message posted on ‎15 Apr 2023 09:33 PM

Re: Hi my mini box won’t connect

Posted by a Superuser, not a Sky employee. Find out more
@Christine+millwar wrote:

Hi my mini box won't connect 

Connect to what?

I am Neurodivergent ❄ Sky+HD ❄ LG NanoCell TV ❄ Xbox Series X ❄ Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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This message was authored by: Christine+millwar

Message posted on ‎15 Apr 2023 09:35 PM

Re: Hi my mini box won’t connect

It says there has been a problem finding your skyQ box on the internet 

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This message was authored by: Annie+UK

Message posted on ‎15 Apr 2023 09:39 PM

Re: Hi my mini box won’t connect

Posted by a Superuser, not a Sky employee. Find out more

I'll move you post to the Sky Q forum as you have posted on the Sky Plus one 😞

I am Neurodivergent ❄ Sky+HD ❄ LG NanoCell TV ❄ Xbox Series X ❄ Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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Message posted on ‎15 Apr 2023 10:05 PM

Re: Hi my mini box won’t connect

Posted by a Superuser, not a Sky employee. Find out more
@Christine+millwar wrote:

Hi my mini box won't connect 

@Christine+millwar Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then when that is up and running again do the same with your mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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Message posted on ‎25 Aug 2024 05:58 PM

Re: Hi my mini box won’t connect

My mini box won't reconnect 

 

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Message posted on ‎25 Aug 2024 06:00 PM

Re: Hi my mini box won’t connect

Could you help to get me connected

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Message posted on ‎25 Aug 2024 06:18 PM

Re: Hi my mini box won’t connect

Posted by a Superuser, not a Sky employee. Find out more
@Fraser141 wrote:

Could you help to get me connected

@Fraser141 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then 

rebooting the mini box

as per my post above yours 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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