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Discussion topic: Helo sky engineer install q box yesterday but it didnt work no app and no signal could you help

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This message was authored by: MuhammadMuzher

Helo sky engineer install q box yesterday but it didnt work no app and no signal could you help

Helo sky engineer install q box but it dint work no apps coming he said apps wll come in few moments but he left and also some channel show no signal at all help to resolve this issue 

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This message was authored by: MightyQuinn

Re: Helo sky engineer install q box yesterday but it didnt work no app and no signal could you help

Posted by a Superuser, not a Sky employee. Find out more

Hi @MuhammadMuzher   I don't believe that your fellow customers can help you, I would contact Sky and get an installer back.

This message was authored by: Laing1

Re: Helo sky engineer install q box yesterday but it didnt work no app and no signal could you help

Posted by a Superuser, not a Sky employee. Find out more

@MuhammadMuzher wrote:

Helo sky engineer install q box but it dint work no apps coming he said apps wll come in few moments but he left and also some channel show no signal at all help to resolve this issue 


@MuhammadMuzher Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

 

as for the apps

 

you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

 

failing that you would need to contact Sky as @MightyQuinn says


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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