Discussion topic: Helo sky engineer install q box yesterday but it didnt work no app and no signal could you help
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Message posted on 29 Aug 2024 09:32 AM
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							Helo  sky engineer install q box yesterday but it didnt work no app and no signal could you help
						
					
					
				
			
		
	
			
	
	
	
	
	
Helo sky engineer install q box but it dint work no apps coming he said apps wll come in few moments but he left and also some channel show no signal at all help to resolve this issue
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Message posted on 29 Aug 2024 10:35 AM
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							Re: Helo  sky engineer install q box yesterday but it didnt work no app and no signal could you help
						
					
					
				
			
		
	
			
	
	
	
	
	
Hi @MuhammadMuzher I don't believe that your fellow customers can help you, I would contact Sky and get an installer back.
Message posted on 29 Aug 2024 01:08 PM
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							Re: Helo  sky engineer install q box yesterday but it didnt work no app and no signal could you help
						
					
					
				
			
		
	
			
	
	
	
	
	
@MuhammadMuzher wrote:
Helo sky engineer install q box but it dint work no apps coming he said apps wll come in few moments but he left and also some channel show no signal at all help to resolve this issue
@MuhammadMuzher Have you tried rebooting your main Q box ie 
putting your box into Standby then switching it off at the wall for 30 seconds 
switch it back on then follow the on screen instructions
as for the apps
you could try refreshing the apps in the engineers menu 
To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu 
scroll down to apps > refresh
failing that you would need to contact Sky as @MightyQuinn says
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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