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Discussion topic: Engineer call out

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This message was authored by skymaisie555 This message was authored by: skymaisie555

Engineer call out

Hello, can anyone tell me if my sky q box or hub is not working and i need to call engineer out in some areas of sky info it confusingly  states:

 

Engineer call out is free.

Engineer call out costs £65

You need to have sky device protect.

 

Just totally confused can anyone help.  I am a Sky Q customer

 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Engineer call out

Posted by a Superuser, not a Sky employee. Find out more

@skymaisie555 

Sky Q customers … there is no charge for normal engineer visits but there is a charge for some things such as moving a dish due to building work / scaffolding etc which is around £65.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Engineer call out

Posted by a Superuser, not a Sky employee. Find out more

@skymaisie555 

 

Sky Protect Device Insurance is now required to get installer attendance for Sky+ / Sky+ HD

 

Strictly speaking it's also necessary for dish and cabling issues with Sky Q, but in practice Sky installers fix those for all Q subscribers where the dish is reachable.

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