Sky Q Box won’t work

[Duncan541]

The Q on the Sky Q box is pulsing blue and the red light is on. Unplugging the box doesn't work. Pressing and holding the standby button doesn't work. Pressing and holding the reset button doesn't work. Unplugging the Internet and resetting doesn't work. 7&9 together on the remote doesn't work. [removed]

Moderator Actions: removed inappropriate comment

[Brill+Gill]

Hi @Duncan541, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141