Engineer call out

[skymaisie555]

Hello, can anyone tell me if my sky q box or hub is not working and i need to call engineer out in some areas of sky info it confusingly  states:

Engineer call out is free.

Engineer call out costs £65

You need to have sky device protect.

Just totally confused can anyone help.  I am a Sky Q customer

[Daniel0210]

@skymaisie555 

Sky Q customers … there is no charge for normal engineer visits but there is a charge for some things such as moving a dish due to building work / scaffolding etc which is around £65.

[TimmyBGood]

@skymaisie555 

Sky Protect Device Insurance is now required to get installer attendance for Sky+ / Sky+ HD

Strictly speaking it's also necessary for dish and cabling issues with Sky Q, but in practice Sky installers fix those for all Q subscribers where the dish is reachable.

[Llanwecha67]

I am happy to pay but want an engineer to come to my home to sort out a problem

[Daniel0210]

@Llanwecha67 
In case you aren’t aware this is a customer to customer forum and you’re not contacting Sky Customer Services by posting on here. Perhaps if you tell us the problem you think requires an engineer visit? 

[Mountross18]

I am trying to get engeneer fir call out . I have tried everything several time . Got new internet Imagine but mini sky box is not picking up signal. . I ,ve all tests , over and ovdr.

[Tonypayne]

Need to call sky engineer out

[daveNOS]

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@Tonypayne wrote:

Need to call sky engineer out

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@Tonypayne Call Sky then, no-one here can arrange that for you.