Engineer call out

[skymaisie555]

Hello, can anyone tell me if my sky q box or hub is not working and i need to call engineer out in some areas of sky info it confusingly  states:

Engineer call out is free.

Engineer call out costs £65

You need to have sky device protect.

Just totally confused can anyone help.  I am a Sky Q customer

[Daniel0210]

@skymaisie555 

Sky Q customers … there is no charge for normal engineer visits but there is a charge for some things such as moving a dish due to building work / scaffolding etc which is around £65.

[TimmyBGood]

@skymaisie555 

Sky Protect Device Insurance is now required to get installer attendance for Sky+ / Sky+ HD

Strictly speaking it's also necessary for dish and cabling issues with Sky Q, but in practice Sky installers fix those for all Q subscribers where the dish is reachable.

[Llanwecha67]

I am happy to pay but want an engineer to come to my home to sort out a problem

[Daniel0210]

@Llanwecha67 
In case you aren’t aware this is a customer to customer forum and you’re not contacting Sky Customer Services by posting on here. Perhaps if you tell us the problem you think requires an engineer visit? 

[Mountross18]

I am trying to get engeneer fir call out . I have tried everything several time . Got new internet Imagine but mini sky box is not picking up signal. . I ,ve all tests , over and ovdr.

[Tonypayne]

Need to call sky engineer out

[daveNOS]

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@Tonypayne wrote:

Need to call sky engineer out

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@Tonypayne Call Sky then, no-one here can arrange that for you.

[Anonymous]

I've same issue, rang sky they said sorry but we can't help you with that ,you will need to get your own engineer. 

[PandJ2020]

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@Anonymous wrote:

I've same issue, rang sky they said sorry but we can't help you with that ,you will need to get your own engineer. 

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What's the issue?

[Anonymous]

You misunderstood, I'm not saying anything about you opinion, I'm just saying sky won't help you .if you require an engineer they are saying get your own one .the issue is looking for an engineer to call out . And I'm just saying what I've been told by a sky employee. Ud think they would help their customers.  

[Daniel0210]

@Anonymous 

Do you have Sky Q, which is the board you've posted on? The scenario you've mentioned applies to customers of Sky+ / Sky+HD which is no longer supported by Sky. 

[Anonymous]

Actually from my text message to a sky agent this came up on sms and I followed the link. I don't have sky Q . Just fibre broadband . This is sky forum so anything related to sky is allowed .you seem to have a bad attitude towards this forum so I shall bid you farewell.  

[Daniel0210]

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@Anonymous wrote:

you seem to have a bad attitude towards this forum so I shall bid you farewell.  

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@Anonymous 

Not sure where you get that idea from. We are customers here trying to help other customers and no replies to you have been in anyway inappropriate or unkind. 

[Mark39]

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@Anonymous wrote:

Actually from my text message to a sky agent this came up on sms and I followed the link. I don't have sky Q . Just fibre broadband . This is sky forum so anything related to sky is allowed .you seem to have a bad attitude towards this forum so I shall bid you farewell.  

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Actually you've posted in the Sky Q forum intended for anything to do with Sky Q. Feel free to post details of the issue you're having with your broadband here, and someone may be able to help or advise you: https://helpforum.sky.com/t5/Broadband/bd-p/sky_broadband