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This message was authored by: Dacey1

Dace

You can't watch TV at the moment as there is a connectivity problem..

however settings show connection to sky Q box and the Network.

the other TV says it's a technical problem- any help?


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This message was authored by: Laing1 Answer

Re: Dace

Posted by a Superuser, not a Sky employee. Find out more

@Dacey1 wrote:

You can't watch TV at the moment as there is a connectivity problem..

however settings show connection to sky Q box and the Network.

the other TV says it's a technical problem- any help?


@Dacey1 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then reboot

the other box


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile

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This message was authored by: Laing1 Answer

Re: Dace

Posted by a Superuser, not a Sky employee. Find out more

@Dacey1 wrote:

You can't watch TV at the moment as there is a connectivity problem..

however settings show connection to sky Q box and the Network.

the other TV says it's a technical problem- any help?


@Dacey1 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then reboot

the other box


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile

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This message was authored by: Dacey1

Re: Dace

Yes thanks that sorted it 👍

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