2

Discussion topic: Dace

Reply
This message was authored by Dacey1 This message was authored by: Dacey1

Dace

You can't watch TV at the moment as there is a connectivity problem..

however settings show connection to sky Q box and the Network.

the other TV says it's a technical problem- any help?


Best Answers
This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Dace

Posted by a Superuser, not a Sky employee. Find out more

@Dacey1 wrote:

You can't watch TV at the moment as there is a connectivity problem..

however settings show connection to sky Q box and the Network.

the other TV says it's a technical problem- any help?


@Dacey1 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then reboot

the other box


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

View this Answer within the discussion

Reply

All Replies

This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Dace

Posted by a Superuser, not a Sky employee. Find out more

@Dacey1 wrote:

You can't watch TV at the moment as there is a connectivity problem..

however settings show connection to sky Q box and the Network.

the other TV says it's a technical problem- any help?


@Dacey1 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then reboot

the other box


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Dacey1
Topic Author
This message was authored by Dacey1 This message was authored by: Dacey1

Re: Dace

Yes thanks that sorted it 👍

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion