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Discussion topic: Contacting customer services

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This message was authored by TB10 This message was authored by: TB10

Contacting customer services

Does anyone know if there is an email address for customer services? I am a new customer and have an issue with my account (which says I'm not a customer and have no documents/orders etc., despite them setting up my Sky Q today). The emails I received after initially signing up said you can contact customer services via chat, whatsapp and so on, but the link they provided had nothing but help articles. I just keep going round in circles on their awful website so would appreciate any advice!


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This message was authored by Chloe-W22 This message was authored by: Chloe-W22 Answer

Re: Contacting customer services

Posted by a Sky employee

Hey there! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. 

 

To get more help on the forum, why not use the search bar at the top to search for questions already asked and answered by other Community users?

 

Or you can create your own Community discussion by 🌟clicking here🌟

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

View this Answer within the discussion

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Contacting customer services

Posted by a Superuser, not a Sky employee. Find out more

@TB10 

Sky don't use email as a general communication route I'm afraid. 

If you definitely need to contact Sky then if you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Be aware that the lines can be really busy at times.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
TB10
Topic Author
This message was authored by TB10 This message was authored by: TB10

Re: Contacting customer services

Thank you for your reply!

This message was authored by Amanda2506 This message was authored by: Amanda2506

Re: Contacting customer services

Same here. I have been trying to get in touch with Sky but it's impossible. They have almost doubled my bill & can't access any way for emailing or talking to someone, just very unhelpful 'help' advice. Awful.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Contacting customer services

Posted by a Superuser, not a Sky employee. Find out more

@Amanda2506 

Are your services restricted at the moment due to a missed payment? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by SRMOLYNEAU This message was authored by: SRMOLYNEAU

Y Re: Contacting customer services

My Wife and I are replacing our TV next month, and for what time duration do Sky need in which We've to book an appointment for broadband. From which we can then book appointment for SkyQ to be installed?

This message was authored by Mark39 This message was authored by: Mark39

Re: Y Re: Contacting customer services

Posted by a Superuser, not a Sky employee. Find out more

@SRMOLYNEAU there's usually a 10 day to 2 week lead time for broadband. For Sky Q, the time varies depending on engineer availability in your area. I've seen recent posts suggesting July/August, but you'd best check with Sky.

This message was authored by Chloe-W22 This message was authored by: Chloe-W22 Answer

Re: Contacting customer services

Posted by a Sky employee

Hey there! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. 

 

To get more help on the forum, why not use the search bar at the top to search for questions already asked and answered by other Community users?

 

Or you can create your own Community discussion by 🌟clicking here🌟

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

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