Contacting customer services

[TB10]

Does anyone know if there is an email address for customer services? I am a new customer and have an issue with my account (which says I'm not a customer and have no documents/orders etc., despite them setting up my Sky Q today). The emails I received after initially signing up said you can contact customer services via chat, whatsapp and so on, but the link they provided had nothing but help articles. I just keep going round in circles on their awful website so would appreciate any advice!

[Daniel0210]

@TB10 

Sky don't use email as a general communication route I'm afraid. 

If you definitely need to contact Sky then if you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Be aware that the lines can be really busy at times.

[TB10]

Thank you for your reply!

[Amanda2506]

Same here. I have been trying to get in touch with Sky but it's impossible. They have almost doubled my bill & can't access any way for emailing or talking to someone, just very unhelpful 'help' advice. Awful.

[Daniel0210]

@Amanda2506 

Are your services restricted at the moment due to a missed payment? 

[SRMOLYNEAU]

My Wife and I are replacing our TV next month, and for what time duration do Sky need in which We've to book an appointment for broadband. From which we can then book appointment for SkyQ to be installed?

[Mark39]

@SRMOLYNEAU there's usually a 10 day to 2 week lead time for broadband. For Sky Q, the time varies depending on engineer availability in your area. I've seen recent posts suggesting July/August, but you'd best check with Sky.

[Chloe-W22 · Accepted solution]

Hey there! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. 

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