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Message posted on ‎16 Mar 2023 06:46 PM

Contact Number for Sky Customer Services

Does anyone have a customer services contact number for Sky please? My on demand keeps failing and I have tried all tips to fix which isn't working. I'm paying for a service I can't use so need to speak to someone but can't find a number! 

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Message posted on ‎16 Mar 2023 06:57 PM

Re: Contact Number for Sky Customer Services

Posted by a Superuser, not a Sky employee. Find out more
@Gemmalou90 wrote:

Does anyone have a customer services contact number for Sky please? My on demand keeps failing and I have tried all tips to fix which isn't working. I'm paying for a service I can't use so need to speak to someone but can't find a number! 

You can contact Sky using the number here (See the "Need more help?" dropdown near the bottom of the page)

Note: Make sure you have the correct country flag selected in the bottom-right of the page
I am Neurodivergent ❄ Sky+HD ❄ LG NanoCell TV ❄ Xbox Series X ❄ Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus

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Message posted on ‎16 Mar 2023 06:57 PM

Re: Contact Number for Sky Customer Services

Posted by a Superuser, not a Sky employee. Find out more
@Gemmalou90 wrote:

Does anyone have a customer services contact number for Sky please? My on demand keeps failing and I have tried all tips to fix which isn't working. I'm paying for a service I can't use so need to speak to someone but can't find a number! 

You can contact Sky using the number here (See the "Need more help?" dropdown near the bottom of the page)

Note: Make sure you have the correct country flag selected in the bottom-right of the page
I am Neurodivergent ❄ Sky+HD ❄ LG NanoCell TV ❄ Xbox Series X ❄ Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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Message posted on ‎16 Mar 2023 07:46 PM

Re: Contact Number for Sky Customer Services

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@Gemmalou90 you might be having the same problem as detailed in this lengthy thread: https://helpforum.sky.com/t5/Sky/On-demand-download-failure-Sky-on-2-boxes/td-p/4218170/jump-to/firs...

 

If it looks familiar, Sky are aware and are investigating.

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Message posted on ‎22 Mar 2023 07:45 PM

Re: Contact Number for Sky Customer Services

i cant get past the non helpful bot chat - is there live chat/whatsapp number?

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Message posted on ‎22 Mar 2023 07:47 PM - last edited: ‎22 Mar 2023 07:49 PM

Re: Contact Number for Sky Customer Services

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@086red  See post 2 above

 

all calls go through the same automated system you just need to navigate your way through it 


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Please note: I only provide help on the main forums and not via PM
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Message posted on ‎22 Mar 2023 07:48 PM

Re: Contact Number for Sky Customer Services

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@086red wrote:

i cant get past the non helpful bot chat - is there live chat/whatsapp number?

Sky don't use What'sApp as a means of contact. Live chat is available for specific topics only.

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Message posted on ‎22 Mar 2023 07:49 PM

Re: Contact Number for Sky Customer Services

bar expensive telephone numbers - only till 5pm. oh well

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Message posted on ‎22 Mar 2023 07:50 PM

Re: Contact Number for Sky Customer Services

on website, states whasapp. no live chat

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Message posted on ‎22 Mar 2023 07:53 PM

Re: Contact Number for Sky Customer Services

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@086red wrote:

bar expensive telephone numbers - only till 5pm. oh well

You can bar premium rate and international numbers, but they're barred permanently until you speak to Sky to unbar them.

https://www.sky.com/help/home/sky-talk/sky-talk-features/features-when-making-a-call/articles/making...

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Message posted on ‎16 Jul 2024 08:41 AM

Re: Contact Number for Sky Customer Services

This link now takes you to a blank page. 

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Message posted on ‎16 Jul 2024 08:47 AM

Re: Contact Number for Sky Customer Services

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@LesUK wrote:

This link now takes you to a blank page. 

Still works for me. Give it a few seconds to load and if it's no better, clear your browser cache.

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