Hi all,
Thank you so much for keeping this thread going yesterday and sharing your experiences.
To confirm the main issues from yesterday are now confirmed to be resolved so we will be looking at locking this thread down. If you are still experiencing issues, my advice would be to initially do a full restart.
I recommend doing this by:
1) Power off your mini boxes
2) power off your main box
3) restart your router
Once the router is restarted and you have confirmed another device can use Wifi again such as a phone or tablet:
1) Power the main box on and leave it for 5 minutes whilst it fully boots up, once booted download something from on demand. Only once you've confirmed that you can watch something from on demand from the main box should you move on from this step.
2) Power on one mini box and follow the start up sequence. Once everything is connected, try to watch something on the mini box just to make sure it's working as should.
3) If the mini box still meets with an error, press home on the mini box > go to settings > Go to Status > if a X is present at "connection to Sky Q box" then press reactivate for additional steps.
Move on to your next mini box and build the connections back up individually.
If you are still having issues after this, feel free to start a brand new thread regarding the issue so that your individual circumstances can get looked at and supported.
Thanks,
Daniel
Community Moderator
