Cannot connect to Activation Server error message

[SheenM3]

Same now. Restarted main box and it all came back

[ttttuitt6rfr]

It's all fixed I think. Just testing it.

[Dean8599]

Mines working fine now. Came on of its own accord.

[heather1983]

Has anyone been able to reconnect yet 

[Laing1]

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@heather1983 wrote:

Has anyone been able to reconnect yet 

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@heather1983 yes read the posts above yours most peop,e seem to be able to connect now try rebooting your main Q box by uplugging it for 30 seconds then plugging it back in again 

[Stellag]

Now fixed by Sky - pity they didn't let subscribers know and save us all the time of trying to reconnect and reactivate.

[RapZap]

Still having the same issues despite several resets. Engineer booked for 2/4

Not able to watch anything other than apps on any of 4 mini boxes and no recordings on main sky q box.

[Steve+Skywalksr]

We're half working again. Can view everything from the main Q Box and one Minibox, but our other three miniboxes won't connect to the main Q Box. 
Have rebooted everything multiple times this morning but still no joy. The engineer swapped over our Q Box yesterday as it had some other issues. Just wondering if we have to manually 'pair' the other miniboxes with the new Q Box, or should they do it automatically?  

[Invisiblename]

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@Steve+Skywalksr wrote:

We're half working again. Can view everything from the main Q Box and one Minibox, but our other three miniboxes won't connect to the main Q Box. 
Have rebooted everything multiple times this morning but still no joy. The engineer swapped over our Q Box yesterday as it had some other issues. Just wondering if we have to manually 'pair' the other miniboxes with the new Q Box, or should they do it automatically?  

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Yes you will, no they won't 

[Steve+Skywalksr]

Thank you 🙂

[Daniel-F · Accepted solution]

Hi all,

Thank you so much for keeping this thread going yesterday and sharing your experiences.

To confirm the main issues from yesterday are now confirmed to be resolved so we will be looking at locking this thread down.  If you are still experiencing issues, my advice would be to initially do a full restart. 

I recommend doing this by:

1) Power off your mini boxes

2) power off your main box

3) restart your router

Once the router is restarted and you have confirmed another device can use Wifi again such as a phone or tablet:

1) Power the main box on and leave it for 5 minutes whilst it fully boots up, once booted download something from on demand. Only once you've confirmed that you can watch something from on demand from the main box should you move on from this step.

2) Power on one mini box and follow the start up sequence. Once everything is connected, try to watch something on the mini box just to make sure it's working as should.  

3) If the mini box still meets with an error, press home on the mini box > go to settings > Go to Status > if a X is present at "connection to Sky Q box" then press reactivate for additional steps.

Move on to your next mini box and build the connections back up individually.

If you are still having issues after this, feel free to start a brand new thread regarding the issue so that your individual circumstances can get looked at and supported.

Thanks,